UpChoose reviews and discussion

4.9

98% of reviewers would recommend to a friend

Reviews mention

  • High-quality organic garments
  • Attentive customer service
  • Well-curated styling
  • Sustainable reusable packaging
  • Clunky website navigation
  • Inconsistent garment wear
  • Limited exchange flexibility
  • Broad size-range fit

UpChoose is reliable: reviews show the brand works, delivering consistently high-quality organic baby clothing with attentive customer service but a website and platform that can feel unintuitive. Reviews praise the sustainable, well-curated, like-new preloved sets and easy returns; a minority flag account management, subscription clarity, and digital UX as weaknesses—helpful for buyers who value organic materials, curated styling, and low-effort wardrobe rotation but expect to navigate an occasionally clunky website.

AI summary based on Thingtesting reviews

68 reviews and posts

  • I recommend UpChoose to all my expecting and current mama friends. I love how much their service takes off my plate in terms of shopping as well as the mental load of keeping track of when to change out our baby's wardrobe. The quality is great for both the items and I can't speak more highly about their customer service.

    Feedback

    I can't think of any aspect of their business that I'd change.

  • What is not to like? A sustainable subscription service, delivering second hand organic cotton baby clothes, when tired parents don't have the energy/storage space or will to go and buy them! We have saved so much money and have no wasted baby clothes that our little one has grown out of!

    Feedback

    Nothing - we get notifications every 3 months to check if we are ok to have our next size up sent to us. The clothes are gently used. I only feel bad when I send back pants with holes in from my crawling 1 year old!

  • We've loved this baby clothing rental, providing us with a base set of clothes for our daughter! We have been using UpChoose for her first year of life, and we are very happy with the service. We love getting a new set of used, quality clothes every few months - the process is simple and the customer service is excellent. I really like that there are subscription options at different budget levels - we have found it very affordable!

    Feedback

    The website is not super flashy, and it can be slightly inconvenient to find the right links to manage your subscription, but when in doubt, I have always had very quick and helpful responses to my messages.

  • I live how easy it is. Great customer service. I get the basics for my baby, don't have to worry quality, because so far all clothes have been high-quality. We have been using their subscription for several month now. No unnecessary waste of time while searching for organic clothes, just choose your preferences and the perfect bundle gets delivered.

    Feedback

    I think it really is a very thought through service! And a sustainable as well!

  • UpChoose provides the core basic clothing my child needs. The clothing is quality and it feels great not purchasing new.

    Feedback

    The o ly thing that I think could use improvement would be the crediting system for sending back additional organic items.

  • The clothes were cute. I got introduced to new brands. I just love the idea. Simple easy reusing high quality baby clothes, that they grow out of so fast. And I don’t have to shop or giving them away. I know they will get used again after. And I can trade in others I have for credit!

  • Being a new parent comes with a lot of new things to buy, it can become overwhelming. Upchoose helped me manage clothing so I could rely on quality, organic clothing for my new baby without having to research brands, plan outfits and size increases. I love using Upchoose and still use for my 17 month old.

  • I could not be happier with the choice to use UpChoose. We are always looking for ways to reduce our carbon footprint and buying dozens of pairs of cheap baby clothes we wouldn't use again seemed so wasteful. UpChoose fixed that. It also saved us hundreds of dollars on baby clothes and made the process of clothing our child easy. We loved our experience so much we invested $$ in the company when we were finished with the service.

    Feedback

    The company is young and showed great improvement while we were using the service but the digital side is a work in progress

    Invested in UpChoose