The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Effective acne-clearing serums
  • Straightforward ingredient labeling
  • Noticeably smoothing exfoliants
  • Gentle, hydrating cleansers
  • Occasional sticky serum texture
  • Irritating high-strength acids
  • Pilling under makeup layers
  • Confusing ingredient naming

The Ordinary earns strong reviews for effective, ingredient-forward skincare that improves texture, acne, oil control, and hydration—standouts include Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, AHA 30% + BHA 2% Peeling Solution, Squalane Cleanser, and Natural Moisturizing Factors + HA. However, reviews also flag weaknesses: some formulas feel sticky or pill, certain actives (retinol, high-percentage acids/niacinamide) can irritate or dry skin if misused, results vary by product, and the technical lineup can overwhelm beginners.

AI summary based on Thingtesting reviews

2,517 reviews and posts

  • I have been using the Argireline Solution 10% for about a year now and I am obsessed. I saw a review online that noted that it was really good for targeting signs of aging and that is absolutely true. I have seen a notable difference on my forehead. Very happy with this product!

  • Love The Ordinary brand. It is a struggle finding a moisturizer that does not feel oily on my skin. The Ordinary is a great option since it is very lightweight on the face and makes it feel soft and hydrated. Will be keeping this in stock of skincare products.

  • Love The Ordinary product, they feed my face with all things wonderful!

    Customer
  • I can tell a difference in my face! I mix it with my gel moisturizer at night 🧴. So far so good. I got it at Ulta and the price was very reasonable! :) will buy their other products

  • I love Ordinary Perfume. It smells amazing and it lasts all day long and others can smell it. My favorite one is PAPER. Amazing

    None
  • I absolutely love the HA serum from The Ordinary. I have dry skin and saw noticeable results in my skin's elasticity & hydration just after a couple of days. I put this serum on my face while my skin is still damp. I love how quickly the serum absorbs into my skin, leaving it feeling soft and supple. I recommend this product to anyone seeking an affordable, high-quality HA serum.

  • ordinary has my ♡!! such a natural brand that helps all different types of skin. i personally have combination skin and their products work wonders on my skin!

  • I love that this brand is affordable and all the products I have used are unscented which is great for sensitive skin. This is my routine, after washing my face, I like to use the hyaluronic acid, followed by the niacinamide serum and finish with the Natural moisturizing factors + HA moisturizer.

  • I've tried MANY of these products and even other labels under the Deciem umbrella. Some of the products are definitely basic and affordable. These skincare items work better on teens and 20s. My skin gets very dry and is very sensitive so none of the products seem to do well for me.

  • I love that I only have to cleanse my face once and everything comes off!

  • I’ve used quite a few products from The Ordinary. I think the quality is great for the price point. I have sensitive skin so having basic ingredients is really helpful. I think it’s pretty effective. Even the things with stronger actives are pretty gentle.

  • I tried a couple of products. They were alright, nothing special. The one that I actually like was Salicylic Acid 2% Masque. Leaves your face red for awhile but works. Price is great too.

  • I’ve had good results with the Ordinary’s Hyaluronic Acid and Niacinamide. I like the simplicity of the product and have noticed an improvement to the texture of my skin and a reduction in fine lines.

  • Worst customer service experience. I never received my order, tried messaging mutilple times through email, website, Instagram, Facebook page, nothing. No reply whatsoever. It's been months now and no product or refund or even a single reply. This is unacceptable.

  • Products of great quality are easily accessible to everyone because of how affordable they are. A couple personal favourites are the copper peptide serum and glycolic acid toner. They are effective and provide astonishing results.

  • Amazing quality, my go to products.

  • I love the pricepoint and easy education on its line of products. However, as with all skincare lines, my experience with products themselves vary! The glycolic toner is great, but I found zero-to-no effect with their hair/scalp products. It's a dependable brand but none of its products are a holy grail for me and my body.

  • I love this cleanser so much. It hydrates my skin without stripping my skin.

    Influencer for The Ordinary
  • Works well though not necessarily as well as other niacinamides. Still, worth the price

  • This is such quality skincare with a luxury feel but for a fraction of the price of other high end brands. I recently started to suffer from allergic reactions and breakouts with a lot of my serums, cleansers and moisturizers. My friend recommended the Natural Moisturizing Factors + HA and I haven't bothered with any other brands since. Plus, it was only $6?! Can't be that!