The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Effective acne-clearing serums
  • Hydrating, lightweight hyaluronic serum
  • Powerful exfoliating acid treatments
  • Minimalist, reliable packaging
  • Occasional sticky serum textures
  • Harsh actives for sensitive skin
  • Pilling under makeup occurs
  • Inconsistent retinol performance

The Ordinary earns strong reviews as effective, ingredient-forward skincare that improves texture, hydration, acne, and clarity—standouts include Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, AHA 30% + BHA 2% Peeling Solution, and Squalane Cleanser—while minimalist packaging appeals. Reviews also flag downsides: some formulas feel sticky or pill, actives can be harsh or confusing to layer, certain products (retinols, vitamin C, hair care) underperform for some, and a few report irritation or breakouts.

AI summary based on Thingtesting reviews

2,522 reviews and posts

  • Products are cheaper than other places. Seems good quality. Employees are knowledgeable and helpful in store. There's no pressure tactics used which is really nice

  • I love using the Niacinamide and Caffeine Solution Serums every day! Has my skin feeling smooth and shiny!!

  • I purchased several items from this brand and I didn't see any change in my skin. I wanted a brighter complexion with less acne and post acne masks. I did not get more acne while using these products, but I also did not get less. These products have no effect for me.

  • I really love the ordinary products - no markup, simple, clean, effective ingredients. I've always repurchased the Niacinamide serum and it's working great!

  • I really enjoy The Ordinary for skincare ingredients I want to incorporate into my routine without additional unnecessary and potentially harmful ingredients. I have sensitive skin so I appreciate the no fuss aspect of this brand.

  • Loved the price point, the transparency, the help with how to use your products via website, and overall quality

  • Tried a few of their products. Good value for the money. I really enjoyed the lactic acid peel that I bought. Effective product for a very reasonable price point. When there is a promo (I think it’s once annually in November), you should stock up.

  • I love all of The Ordinary products that I've tried. My favorites/daily go-to products are the lactic acid and hyaluronic acid. I have really dry skin and this combo keeps my skin looking vibrant and healthy without causing any acne or redness. Also love the price point for all of their products. Their lactic acid is comparable to Sunday Riley's much more expensive serum, IMO.

  • I purchased their Rosehip oil to use as a neutral oil for makeup removal. No issues with the product and I especially appreciate the price point.

  • i am amazed by the continuous results i have had by this brand, clearing up my acne, getting rid of baggy eyes and calming my skin.

  • I love The Ordinary! Not only to they have amazing skincare products, they are also very affordable. The AHA peel is my favorite product.

  • The Ordinary is a really wonderful option for skincare at a really affordable price. The serums are my favorite as nobody wants to be spending a fortune on those and they are just beautifully crafted. If something doesn't work out for you, it's not the end of the world because at the price, the products are such a steal!

  • Good quality for cheap prices. I think the salicylic acid works really well to treat breakouts as a spot treatment.

  • I used the acne line and it was perfect for my skin! I also swear by their Niacinamide!

  • Love all of their products that I have tried and I have been able to try quite a few of them due to their amazing pricing! My favorite is probably the hyaluronic acid serum, makes my skin feel so hydrated and glowy.

  • I LOVE this brand. First, I love how reasonable all of the prices are. It makes skincare super accessible. Second, the products work so well. After using their products for only a week I could already start to see incredible improvements in my skin.