The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Ingredient-transparent formulations
  • Clinically effective actives
  • Minimalist, fragrance-free options
  • Wide, customizable range
  • Occasional sticky textures
  • Potential irritation from actives
  • Hit-or-miss product efficacy
  • Confusing layering for beginners

The Ordinary earns strong reviews for being effective and ingredient-focused: many users report clearer, smoother, more hydrated skin from staples like Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, and the AHA 30% + BHA 2% Peeling Solution. Reviews also flag weaknesses: some formulas feel sticky or pill, certain actives (retinoids, vitamin C, high-percentage acids) can irritate or be too harsh, results can be hit-or-miss by product or skin type, and the range can be confusing without research.

AI summary based on Thingtesting reviews

2,506 reviews and posts

  • I'm a big fan of their face moisturizer. I've been using it for the past two years. It hydrates my sensitive skin without causing irritation.

    Feedback

    I've tried a few of the other products and was a left a little underwhelmed. But overall their a good staple in your skincare routine.

  • I love ordinarys skincare line. My skincare routine is never complete if i do not use their products.

  • The Ordinary is mu GO TO for super simple beneficial skincare! Everything from their serums to the peels and SPF's i've tried them all and have nothing bad to say because it all just works perfectly within my skincare routine! Obsessed with them always!

  • The Ordinar is a good started skincare line, but I did not find that it gave me any lasing results. Thir hyaluronic acid serum was fine, it gave me a little more moisture in my skin, but nothing to write home about. I also felt this way about most of their other products. It is also difficult to knw what percentages of different products your should be getting for your skin.

  • I have tried a couple of products from The Ordinary - their eyebrow and eyelash serum works wonders and does the same job as products 4 times the price does. Their retinol serum and AHA mask was also great. But I had to learn from friends and Tiktok how damaging the products can be if not used correctly, which I think they could specify more. But I will definitely try out more of their products!

  • I absolutely love the squalene cleanser, it’s the first step in my skincare routine and helps remove my makeup before I cleanse again! Another great product I use is the hyaluronic acid. Very affordable brand and clean ingredients.

    Feedback

    If you have sensitive skin underneath your eyes I wouldn’t recommend using the caffeine solution. It irritated my eyes and gave me chemical burns, took a while to heal. This is the only product I had trouble with though.

  • For the price point you can find great quality skincare options with great ingredients. I love using the AHA 30% + BHA 2% peeling solution twice a week.

    Feedback

    I would definitely do my research to see what products work well with each so you do not have a negative reaction. The website is very helpful so you know EXACTLY how to use their products

  • My skin usually gets really dry, doesn’t matter what I use it will eventually look dry again as the day goes on. I started using the ordinary moisturiser and within a few months the moisture of my skin improved so much! And I love how affordable it is.

  • Doesn’t smell good. Used for a month and no change in my hair.

    Feedback

    Could have actually made my hair grow.. but it did not.

  • Affordable skincare, but if you're after low-maintenance skincare I wouldn't recommend it. Unless you know what you're after it's overwhelming as there are too many products that do single things, rather than a combined one.

  • This is one of my favorite brands for skincare routine. I tried this product in particular some time ago and it had the effects it promises on me. I advise

    Feedback

    I think the brand is very well known thanks to its quality

  • I’ve heard of this brand even before it was used in Italy and, suffering from acne, I really felt like I needed to try it. I was super impressed with the niaminacide 10%+1% zinc beacuse it helped me so much in such a short period of time. I also tried the grip primer and it really helped my makeup throughout the day even though I didn’t teally like the smell

    Feedback

    My love for the brand can’t conceal the fact that some of them can be kind of harsh on the skin so make sure to check for allergies or ingredients if you have sensitive skin

  • I’ve used The Ordinary “buffet” serum and the Niacinamide and it helped with making my skin more glowy and free of acne.

    Feedback

    It’s a great brand and its affordable which is good when your a student>

  • I've been using the Squalane Cleanser for 4 months and I thought I was going to break out because I have oily skin and I was pleasantly surprised that it didn't, my skin no longer feels dry when I get out of the shower and I'm already buying my second bottle!!! Definitely I loved it and it seems pretty good for the price. I've been trying the glycolic acid for a little less than 1 month and so far I've liked it, I want to wait at least 3 months to write a review of it :) Wish me luck

    Feedback

    Do not even doubt it, the price and quality are worth it! :)

  • Overall great brand, love the simple packaging. However the product made my skin a lot worse. I know hyaluronic acid has the potential to do that when you first start using it, however it was 3 or so months later and it still didn't clear up. I have SUPER sensitive skin though and tons of friends who have used the product and have nothing but good experiences!

  • I have tried a variety of The Ordinary products, each doing exactly what I hoped. Thankful for affordable and quality products that are easy to find. I love the hyaluronic acid drops, as well as the buffet. I also love the moisturizer and BHA mask.

    Feedback

    While there are kits and quizzes I wish there were a few more. Perhaps a skin cycling set, or at least a guide to help consumers. Because of the lower price point and pure products I think there are a lot of less knowledgable customers.

  • I bought this product on the advice of my beautician because I have problem skin, I have been using it for about three months now and I can say this is a really good thing if you want a good cleansing and hydration for your skin

    Feedback

    I did not compare this product with others because it completely suited me, but I can advise it to others

  • Price is incredible for the quality of the product! I find their formulas are good, although their packaging is often a little confusing. I wish the bottles gave a more thorough (plane language) description of what the product should be used for, and how to use it.

  • Good basic beginner skincare. Nothing incredible. It’s simple and focuses on one major ingredient per product, but I didn’t find it effective and quickly moved onto other brands that focus on many effective ingredients in one product.

  • This brand saved my skin during the pandemic, It made me clean out all my products that contained toxic chemicals and animal tested. They're effective within weeks and extremely affordable,