Sundays reviews and discussion

My dogs love the food but the portion size was too small and the instructions were confusing and contradictory with their website. It's very expensive but because my dogs love the food I decided that I would mix it in with their other food. Unfortunately I did not receive my full order only half of it and trying to get someone to respond to me from customer service was ridiculous. After sending multiple emails calling and leaving a message someone started to text me very apologetic. They said they couldn't find my order number ask me for my email then did not respond to me for an entire day. when they did respond they were giving me feeding instructions instead of telling me where my order was. When a question them about this they referred back to an email that I had sent them weeks before that was never answered. I'm still trying to get the other half of my order but I was told that my subscription was put on hold because I was not feeding them the right amount of food. SMH very poor customer service I'd like to complain to the manager but I'm sure I'd never be able to get in touch with anyone.

Very annoying payment method. And automatic payment without my consent. and did not receive the goods. overpriced

I cannot order because of the discrepancies in the amount they say my dog needs. And their website fails whenever I try to have it calculate what my dog needs. My dog is 20 lbs and the website told me 1/4 cup twice a day which is less than half the calories he needs. I think they may have one person in customer service. They don’t answer their phone but if you leave a message they text a day or so later to set up appt for CSR to call you. She said the servings were wrong on the we site but she can’t change it. She texted that she would send a link for me to order the correct amount. I never got it. She said she would send again but I never got it My dog loved the sample I had ordered, but unfortunately I won’t be ordering since it’s not possible. I think the food is a great idea, and I would love to order it and know how much to feed my dog. But this seems impossible. How can a company with such a good product allow this?

Would love to give them a more positive review but I can’t even feed my dog because the feeding instructions are ridiculous!! The one on the box are different than the suggested on site sn different from the calculator suggested feeding. So which is it?? Would love to know but Sundays has neglected to respond to my calls, emails and texts. So my review is of the pathetic customer service!!