3.7
65% of reviewers would recommend to a friend
Sundays
3.7 • 166 Reviews
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3.7
65% of reviewers would recommend to a friend
Sundays reviews show the brand works for many picky or sensitive dogs—owners repeatedly praise ingredient quality, digestibility, and that dogs ‘love’ the food—but the brand struggles with unreliable fulfillment and inconsistent customer service. Strengths include palatable, human‑grade recipes that improve coats and digestion; weaknesses center on frequent shipping delays, website/account glitches, and occasional stale or spoiled bags.
AI summary based on Thingtesting reviews
1y ago
My rescue pup Sky enjoyed this on his first day!! It's easy to use, easy if you're traveling! I had to order more because I was feeding it to another rescue for a week and customer service is 5 stars on response Human grade, nutritionally sound quality My dog is healthy in all ways and is so happy - which makes his mom happy!! Thank you!
1y ago
Customer Service is all robots, they don't response to portal submissions, their chat bot is never a real human, they don't have an active phone number. Their cancellation process doesn't work all the time and you get food and then they blame you for it. I would not recommend based on their customer service and greed and lack of human care. Food is mediocre anyway.
1y ago
It’s rare I leave negative reviews however, dealing with this company I feel the need to warn others about their questionable business practices. I ordered the 14-day trial, it arrived 10 days after I ordered it and the company had me marked to send out a full month's order two days before it was supposed to arrive. I emailed multiple times and attempted to call only to receive an automated message that “they were not taking phone calls at this time”. There was no way online that I could postpone the “subscription” and expected my emails to be answered quickly, they weren’t. The full order shipped and the company finally responded 6 days after all my emails saying “sorry, since your dog won’t eat the food you can donate the bags and we will give you a 50% refund”. I’ve honestly never dealt with this very low level of customer service in my 40 years of doing business with companies of all levels. My dog only ate the food once and now refuses to eat it, that says something. BEWARE dealing with this company, I believe the way they operate is making money off of unsuspecting consumers just trying to find a new convenient dog food.
1y ago
Birdie had lots of puppy tummy issues but once I researched and found Sundays I knew it would be a great food for her as she moved into her adult years. In April of 2021 we started out with Beef since it had the highest protein profile and she is high energy. As soon as the chicken flavor came out we switched because she loved the Christmas sample packs we ordered. She absolutely loves Sundays and her tummy issues are gone. She always gets compliments on her soft shiny coat and it’s Sundays:). Thanks for developing this human grade food and making a chicken flavor. I play around with her delivery a lot due to travel and moving multiple times. I utilize my online access to my account and email with customer service and have always gotten great service! Birdie and her mom are your biggest fans!
1y ago
It is the only dog food my dog has consumed consistently and with relish in her whole four years of life. It is convenient, portable and ordering is flexible. I wish the packaging was more easily recycled and getting a hold of personnel has been challenging in the past but I have noticed some improvements as of late. The price is a bit dear for many pet owners but the quality is high, you get what you pay for.
1y ago
The food is good for Mieshka and it tastes pretty good to me too; however I followed the feeding procedures but it still gives my dog terrible gas. Also, I when ordered it and was supposed to get 40% off but didn't! Very expensive compared to a very few other brands with the same ingredients and processing procedures.
1y ago
We have two dogs (Luciano (Luca) and Theo) and we have been Sunday's customers for almost 4 years. Luca is a 50lb mixed breed rescue and Theo is a 9.5lb Pomeranian. They both love Sunday's, and we never have a problem with them consuming their evening meal. I should point out that their morning meal is Farmer's Dog which we feed because its wet form allows us to mix supplements and pre and probiotic powders to the food which the dogs would otherwise not eat. But back to Sunday's. - we've had the beef, chicken and turkey flavors and all have been well received. Our preference is turkey. 5 stars on the food. When I have had any issue with deliveries because you are backordered or similar, your customer service response has been wonderful. Emails are always quickly responded to - usually within 24 hours - sometimes less. So, 5 stars on customer service. My only comment is more akin to a question. The turkey flavor pieces are usually nice and soft, not mushy in any way, but soft and fresh. I consider this a good thing, because it is easier for the dogs to chew and consume. Theo has a tendency to eat very fast and because he has such a small mouth, I prefer the soft pieces of the turkey so that he will chew it without woofing it down too quickly. However, the pieces in the chicken I recently received were quite hard, almost snappy when you break larger pieces into smaller ones. The question is: Is that normal for chicken? If yes, then I will likely stick to Turkey as the consistency of the Turkey seems softer and more digestible. If not normal, then was it possible that the chicken was not packaged as recently? Again, not a complaint - more of a question because the consistency of the two flavors appeared noticeably different. Anyway, Sunday's is a great product, admittedly easier to feed then Farmer's dog which requires some preparation (but both human grade products and of high quality), and our dogs love Sunday's. Luca and Theo are very happy customers.
1y ago
We started Basil on Sundays for a healthier cleaner food and to slim her down. She is an English Mastiff and was weighing 176lbs. I took the time did the math and now she is slimmed down to 152lbs she loves the food, has lots of energy and is always ready for breakfast and dinner when it’s time. If you love your best friend be good to them. I know it is more expensive than kibble so mix it if you want to save a little.
1y ago
I’ve been with this company for a few years now and I currently have no complaints. The dog food is amazingly high quality and my dog loves it. I started purchasing from this brand when my dog was having skin and digestive issues, but since starting Sundays for Dogs, she never been better! There was a brief time when there were issues with delivery but I was contacted by the company about that and they sent a heart-felt apology. Luckily at this time I wasn’t a new customer so luckily my orders get sent out first with all the other long time customers. Very happy with this company will stay with them forever!
1y ago
I like that Sunday 's has clean ingredients and is air dried, so I don't have to refrigerate it. I also like that it's less processed than kibble. My dogs absolutely love the taste. The only drawback is that it is quite expensive to feed exclusively.
1y ago
I wanna start with this product is amazing and exactly what I've been looking for for my dog. He is so picky and we've gone through lots of different brands of food that he'll start off liking but by the second or third time buying it is disinterested but that has NEVER happened with Sundays. He gets excited with every feeding and I feel good feeding it to him with the quality ingredients. My complaints are how long it takes to receive each shipment (over a week for me) I just wish there was an option for quicker shipping if wanted. Also the price is a bit expensive, I understand the high quality ingredients, but over $100 for a months supply of food is kinda crazy. I'm gonna buy it either way because my dog absolutely loves it it's just a lot at times.
1y ago
Rusticle loves his Sundya beef recipe! He does a dance every time before he devours his meal. He is super healthy and loves his Sunday's beef recipe.
1y ago
Our dogs absolutely LOVE Sundays!! They prefer it over every other food we have tried. Super nutrient dense and easy to feed!
1y ago
My dog loves the food! Her bathroom is textbook. She stays very fit. I am so glad i did my research and chose Sundays. A Big Thumbs Up!
1y ago
This dog food is so perfect for my golden. She slimmed down a bit and has been more energetic than ever! My vet agrees that she is in the best shape ever since starting Sundays for Dogs!!! Seeing my girl in the best shape is worth it! 💛
1y ago
Sunday’s For Dogs has the worst customer service. My pup likes the dog food but it has issues. 1: It breaks apart and you lose quite a bit to crumbs and dust. 2: I have had a problem with it being moldy.. 3. The website is difficult to work with. It’s so limited that you either join and pay or move on. There is no room for any logical discussion or question. They have a chat that has never worked for me. I’m always told by a recording that due to whatever reason this week their service is not in order at this time and email them. Once you email all you get is basic letters stating they don’t know your account or you ordered twice. When you did not. Creating double charging and extra bags generated for the month. I attempted to replace my expired credit card without success. The website became jiggy and wouldn’t finish. Unfortunately I tried several times… don’t do that. According to Sundays every time I entered my credit card to pay On My One Account I generated a new order and a new account (for the same dog). In turn they sent me several bags of food and charged my card several times at $116.00 a bag. I contacted them repeatedly. Chat did not work, the phone lines pick up and inform you they are not working at this time. Emails returned to me stating a generic reply. Later I would receive emails back stating they can’t find my account. Then they found the account after I continued to email them. That email stated I have three accounts. I went back online to see what was going on and of course I only had one account. Which is now canceled. BEWARE OF THIS BOUTIQUE SCAMMER CON COMPANY!
1y ago
I am so upset with this brand right now. I ordered this food over a week ago they said it would arrive yesterday. Now they tell me it hasn’t shipped!? I order my dogs food and so planned on having this available. The Farmer’s Dog, Ollie, Spot and Tango have used them all for different dogs but never experienced this it is disgraceful! Not like you can buy it at the store. The best of all is I can’t even talk to a person all emails and texts only. Terrible way to start off a new customer, the only reason they get a 2 is because I haven’t tried the product!!!
2y ago
Though my dog loved the food. I had an issue with shipping/timing. I sent multiple emails and texts to Sundays for Dogs- using the contact information that they provide and NEVER received a response. Absolutely HORRIBLE customer service I would NOT recommend this product for this reason. It doesn't matter if the product is great, if you don't have the staff to support your subscribers - and it is NOT inexpensive.
2y ago
Good food. Horribly run company. Website and ordering system is terrible and skewed to confuse and place orders that you didn't even know were there or if you changed them they still charged and sent. There pretty much is no customer service. Impossible to get help. They have an email address and also a phone number but neither provide help. You're on your own and keeping your fingers crossed that things work out is not a good way to do business. I gave it a couple of tries, but my experiences only got worse with subsequent attempts to work with them, they get complaints and give apologies but never improve anything. Not worth the space in my brain to try to keep track of what is going on with my orders or try to change them, or get help from the company. Too bad, food good, everything else is very bad. They need new management.
2y ago
My dog loves it and is doing great on it! I also love to convenience of the air dried product for storing and the shipping to my door. I will say that the portion that was recommended was off - she needs more than the recommended amount, and I am still figuring out the auto shipping time so that I don't run out - had to fill in a few times with other food until the shipment arrived. Otherwise everything is great!