ROAM Luggage
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4mo ago
IF you want carry-on only, you may be fine. I have 5 pieces from ROAM and they are disasters during travel. Wheels have broken off, sides have been cracked & duct taped and cracked again, black marks do not come off, pressure board straps have detached, side handles have broken off multiple times, zipper areas have split, and on and on. See pictures of 4 of them, in less than 2 years of use. Warranty claims are a challenge. Buyer beware...
5mo ago
I bought a $625 carry on for my wife 09/11/2023. It came on time and looked great and I didn’t think much about the quality but it seemed fairly appropriately priced. It worked well for a few trips where it was used as a carry on. However, that didn’t last long. We took it on a trip where we felt we should check it in. Sure enough the quality shown through and it was cracked down the middle. But sure enough there is a lifetime warranty. So I filed a warranty claim. After badgering them for a few months, they agreed and gave me a gift card to purchase a new one. I accepted that offer. I purchased a new suitcase and recently checked it in on a flight to the Bahamas. Sure enough the first time I used it, it cracked down the middle again. There was not a scratch on this thing prior. There was nothing in it but clothes and normal supplies for kids. After it cracked I watched my 2 year old push the suitcase over and crack the other side. How does this company expect these cases to last long at all being thrown around all day by grown men in a hurry. So back to the lifetime warranty. However, they require a purchase order number. But since they gave me a gift card to replace the original busted suit case they didn’t have to give me a purchase order number for the second suit case. Hence my warranty is now over. So now, I am out $625, countless time filing warranty claims and dragged busted suitcases through multiple airports. Needless to say I could not warn you more about this company. It’s pretty telling they don’t have the confidence to allow people to write reviews on their website and all their reviews are from “anonymous reviewer”. Lifetime warranty just means a onetime replacement. These bags are cheap and the company is a scam. Back to the drawing board for this traveler.
1y ago
I bought Roam luggage because they are lightweight and liked the novel idea of picking my colors. I purchased during a Thanksgiving sale and received my luggage in Dec 2021, but I did not travel until after the 100 day warranty expired. Of the 3 suitcases that I bought, the first one to have the handle break was the Jaunt Expandable ($550). I had taken it on 2 trips, one within the US as a carry-on and one to Latin America where I had to check it for internal LATAM flights. The handle to pick up the suitcase (not the telescoping handle) broke in Argentina when I picked up the suitcase to walk up stairs. When I returned to the US, I mailed it back to Roam ($89 UPS Ground) and they replaced since it was under warranty, but I was responsible for the cost of shipping it back to Roam. I have not used it since then because I don’t want to be stuck with a broken suitcase again while traveling. The second suitcase had the same issue. I traveled with the Journey Expandable Midsize check-in in July 2022 (USA to Europe and back, with some internal flights) without any problems. My next opportunity to use the check-in suitcase was in Oct 2023. The top handle broke when I picked it up to leave my apartment for the airport. The weight was 33.5 lbs. On top of that, the compression straps to tighten down the contents pulled away from the body of the suitcase (cheap glue). I have not returned it to Roam because it will cost $80-100 to ship it back due to the dimensions of the case. In 40+ years of travel, I’ve never had luggage handles break in such a short amount of time and with barely any mileage. For $500-600 luggage, the handles should last longer. The suitcases look great on social media, but the quality is poor for the price. Unfortunately when I log into my Roam account, I'm not able to write a review, probably because I've had the suitcases for more than 2 years. If you’re going to spend $500-600 on luggage, go with a different brand and buy it from a company where you can take it back to a shop (to avoid the high shipping return fees in case you need to send it back). I’ve had Tumi, Samsonite Cosmolite, and Hartmann luggage that withstood years of heavy travel where the worst that happened was I had to replace the wheels after several years, but I was able to replace them myself. My mom's Costco luggage lasted longer than my Roam pieces. Like the other reviewer, I'm sharing this so that others don't waste their money.
Absolutely adore my ROAM luggage! I love that I could customize it. I had a huge bag with them that survived many international trips. The exterior did crack recently, but that was completely my fault (I overpacked it -- like two people sitting on top of it to zip it up). But I'm pretty sure they will fix the bag if I send it in. I would advise people to avoid the lighter colors. They show hella dirt. Will definitely buy again!
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What is ROAM Luggage?
Roam Luggage makes a collection colorful luggage pieces.
In their own words
When the founders of Tumi launched Roam they saw the need for color and personality in a sea of identical black bags. How did we do this? With 130M+ ways to customize our bags, a piece of Roam luggage truly has personality – yours. Built by craftsman in our US factory using the highest quality materials from our polycarbonate shells, to the ball-bearings in our wheels and eco-friendly fabrics, we make sure the stuff that gets you from point A to point B looks like you and lasts a lifetime.
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New York, USA
Charlie Clifford and Larry Lein, former founders of Tumi
All of our products are made to order in our Georgia, US factory by skilled craftsman.
