Rigby Pets reviews and discussion

I purchased the chicken & beef pouches. Yes my dogs love them but here’s my concern: after looking at the consistency of the product I tried several ways to reach this company to ask what the actual fat content was. I have a dog with IBD and I was concerned it was way above the minimum noted on the pouch. I tried their social media & also tried their ambassador link. Nothing. There is no customer service, and there’s no way to contact them even via their website. I have little faith that if there was an issue with their product we’d ever be notified. Seems like all marketing gloss with nothing really behind it.

The pouches themselves are great in terms of health and taste. My 12-year-old retired K-9 has lost all her teeth, and this is the only topper I’ve been able to find that she will eat mixed with her wet food. Unfortunately, that’s where the positives end. The shipping and customer service are far below average. I am missing an order that included two items, and instead of helping resolve the issue, RIGBY pushes the responsibility onto Amazon. Amazon, in turn, says they can’t help because they were not the sender. For such an expensive, high-quality product, the lack of accountability and support is disappointing. It’s a shame that RIGBY doesn’t stand behind its customers when problems arise.

Great treat for my pup! They market it as being good for when you're on the go, but seeing as you have to refrigerate it after opening, it's better used at home (since my dog won't eat it in one sitting). I love how chic the packaging is!

My dogs are OBSESSED!

What a great concept but for elderly people the caps are hard release first time and they are very messy. However, KC loves the salmon can’t have sweet potatoes or peas.