Rigby Pets reviews and discussion

I purchased the chicken & beef pouches. Yes my dogs love them but here’s my concern: after looking at the consistency of the product I tried several ways to reach this company to ask what the actual fat content was. I have a dog with IBD and I was concerned it was way above the minimum noted on the pouch. I tried their social media & also tried their ambassador link. Nothing. There is no customer service, and there’s no way to contact them even via their website. I have little faith that if there was an issue with their product we’d ever be notified. Seems like all marketing gloss with nothing really behind it.

I had a very disappointing experience with Rigby. My order was marked as delivered, but I never received it. The only proof provided was a delivery scan and a photo of a shared package room containing dozens of Amazon packages. There was no way to identify my package in the photo. No shipping label, tracking number, recipient name, or apartment number was visible. Throughout the process, I repeatedly asked what evidence existed that my specific package had been successfully delivered. Rather than addressing that question directly, I received repeated responses stating that the carrier marked the package as delivered. What frustrated me most was the investigation process. After I was told that management had completed its review and reached a final decision, I later learned that Rigby contacted my building manager to ask additional questions. If the investigation was still ongoing, I don’t understand how a final determination had already been made. If the decision had already been finalized, I don’t understand why additional investigative steps were taken afterward. The building where I live has a shared package room serving both residential units and multiple businesses, with a high volume of daily deliveries. In my view, a delivery scan and a photo of a room full of packages do not establish that a specific package was successfully delivered to the intended recipient. I was hoping Rigby would conduct a more thorough investigation with Amazon Shipping, such as reviewing driver notes or identifying my package in the proof-of-delivery photo. Instead, the company maintained its position without providing evidence that my specific shipment was ever received. Unfortunately, this experience left me feeling that customer concerns were not meaningfully addressed. I cannot recommend purchasing from Rigby based on how this delivery dispute was handled.

The pouches themselves are great in terms of health and taste. My 12-year-old retired K-9 has lost all her teeth, and this is the only topper I’ve been able to find that she will eat mixed with her wet food. Unfortunately, that’s where the positives end. The shipping and customer service are far below average. I am missing an order that included two items, and instead of helping resolve the issue, RIGBY pushes the responsibility onto Amazon. Amazon, in turn, says they can’t help because they were not the sender. For such an expensive, high-quality product, the lack of accountability and support is disappointing. It’s a shame that RIGBY doesn’t stand behind its customers when problems arise.

Great treat for my pup! They market it as being good for when you're on the go, but seeing as you have to refrigerate it after opening, it's better used at home (since my dog won't eat it in one sitting). I love how chic the packaging is!

What a great concept but for elderly people the caps are hard release first time and they are very messy. However, KC loves the salmon can’t have sweet potatoes or peas.

My dogs are OBSESSED!