I had a very disappointing experience with Rigby.
My order was marked as delivered, but I never received it. The only proof provided was a delivery scan and a photo of a shared package room containing dozens of Amazon packages. There was no way to identify my package in the photo. No shipping label, tracking number, recipient name, or apartment number was visible.
Throughout the process, I repeatedly asked what evidence existed that my specific package had been successfully delivered. Rather than addressing that question directly, I received repeated responses stating that the carrier marked the package as delivered.
What frustrated me most was the investigation process. After I was told that management had completed its review and reached a final decision, I later learned that Rigby contacted my building manager to ask additional questions. If the investigation was still ongoing, I don’t understand how a final determination had already been made. If the decision had already been finalized, I don’t understand why additional investigative steps were taken afterward.
The building where I live has a shared package room serving both residential units and multiple businesses, with a high volume of daily deliveries. In my view, a delivery scan and a photo of a room full of packages do not establish that a specific package was successfully delivered to the intended recipient.
I was hoping Rigby would conduct a more thorough investigation with Amazon Shipping, such as reviewing driver notes or identifying my package in the proof-of-delivery photo. Instead, the company maintained its position without providing evidence that my specific shipment was ever received.
Unfortunately, this experience left me feeling that customer concerns were not meaningfully addressed. I cannot recommend purchasing from Rigby based on how this delivery dispute was handled.
