Qure LED Mask reviews and discussion

I received my mask after preordering it. When I press the mask to turn it on, it takes approximately five times before the mask lights up. I have had multiple issues with this mask and contacted customer service to report them. I asked to return the mask and the company replied, asking me to do troubleshooting to fix the issue, I follow their instructions and the mask still does not work when I reported this to them and asked them if I could return the mask they send emails in a roundabout way in order to avoid me returning the item. They leave emails on answered for days and then finally answer without addressing my concern or providing me with any instruction as to how to return the mask I am actually very tired of sending back-and-forth emails to customer service for the past three weeks with the issue unresolved. Once the company gets your money, they no longer feel like they have an obligation to fix your issue or provide you with customer service. They feel as if they can ship you the item, and regardless of if it works or not, they will not issue you a refund.

DO NOT BUY THIS MASK. Mine broke down after 2 months of use. Tried to contact customer support they let me send over 3 videos that prove the mask is faulty but keep wanting me to send another video to prove the mask is not broken but it is just jot charging properly and it keep shuts off after less than 3 mins. And I cant even charge the mask now I’m throwing it away going to buy the current body one.

The app gives u the run around. I can’t even get it to turn on. You cant return unless it’s unopened…how do u know if it works if u don’t open? SCAM!! Save ur money find a product that works & isn’t AFRAID of returns!!!

Their ad is deceiving. It says 90 day money back guarantee but in fine print it says the pkg. can’t be opened, and it’s 30 days. How can you tell if you like it if you can’t open it? They keep giving me the run around. This is not the way to do business. Don’t buy it unless you know you are going to like it! I would give this a zero rating if it was a choice.