• Qure LED Mask

    Ashleigh T 1 Review

    4 months ago

    I received my mask after preordering it. When I press the mask to turn it on, it takes approximately five times before the mask lights up. I have had multiple issues with this mask and contacted customer service to report them. I asked to return the mask and the company replied, asking me to do troubleshooting to fix the issue, I follow their instructions and the mask still does not work when I reported this to them and asked them if I could return the mask they send emails in a roundabout way in order to avoid me returning the item. They leave emails on answered for days and then finally answer without addressing my concern or providing me with any instruction as to how to return the mask I am actually very tired of sending back-and-forth emails to customer service for the past three weeks with the issue unresolved. Once the company gets your money, they no longer feel like they have an obligation to fix your issue or provide you with customer service. They feel as if they can ship you the item, and regardless of if it works or not, they will not issue you a refund.