ive been shopping at quince for years, and I do really appreciate that their direct to consumer model keeps costs low for what would typically be very very expensive items. that said, you can tell that they cut corners to keep the prices down (which isnt necessarily a reason to avoid the brand). their linen sheets arrive feeling scratchy but get softer with every wash. About a year in to having them, they are pretty soft, but have a lot of loose threads along the seams. Also, they shed fibers like CRAZY in the dryer. Like, the most dryer lint i have EVER seen come off a load of laundry. I wish I had a pic to attach because it's a hilarious amount of dryer lint.
ive bought their cashmere sweaters too, and ive noticed the quality seems to have dropped pretty significantly. my sweaters from 5 years ago are thicker, less pilled, and in nicer shape than the sweaters I bought last year.
Overall, this brand is fine for products that look nice but arent the best quality. it isnt a scam or anything, but dont expect luxury goods for affordable prices. they're making money by cutting costs during production and it does show.