Owlet offers a health monitor that allows parents to check their child's vitals at-home.

Owlet

Baby & Kids

We just have the camera and no sock. Camera quality is great, install and set up was easy. My only issue is the app can take forever to load and often the camera goes "offline" even if the wifi is fine. It's an easy fix by just restarting the app but kind of annoying.

The sock was helpful as a first time parent. The camera was absolutely terrible. Within the first year, there were so many issues with the camera just not working. The customer service was not helpful at all and they never had any solution except to factory reset it (which you can’t do quietly in the middle of the night or during a nap when it stopped working). I liked that I could pull up the feed (when it worked) on my phone if I was out but we ended up buying a different camera after the warranty expired and we were tired of having to reset it before every nap/sleep. 

Refund customers who lost the capabilities of the expensive product. 

I bought the Owlet Smart Sock  because I was a paranoid first-time parent and I wanted to be able to sleep at night knowing that my son was breathing. The Owlet is a wearable device designed to monitor a baby's heart rate and oxygen levels. The company's marketing originally described it as a medical device, I even bought it with FSA funds, and it claimed that it could prevent SIDs. 

BUT- in late 2021, the FDA sent a letter warning the company that they could not be marketed as a medical device... and that's where things started to fall apart for me. 

My friend actually purchased the Owlet right before the FDA sent that letter, and by the time her baby was born, she essentially had a worthless $300 sock for her baby. The customer support sent her on a goose chase and basically just exhausted her until she gave up and they would not accept a return or give her any sort of refund. Additionally, the new app did not track all of the things she purchased the sock for, and they actually told her to log into my iCloud account to download the old version of the app. 

It was a convoluted, awkward process that just sucked a ton of time. Now that I have a second baby, the Smart Sock is completely worthless. They've rebranded and are now selling a "Dream Sock" that is for "wellness" purposes, but it just seems like a lot of hype and no follow through for something that is so expensive.

I think an honest company would be more supportive to customers who reach out with the problem of a bricked product... and they would wait until they could sell something worth the money at that price point. 

Additionally- the sock would go off at random times, fall off with gentle infant kicking, and give false alarms. Now that I've had a second baby and didn't use the Owlet... I've slept better at night. :/ 

Really liked this for the first 8 weeks. After my daughter was able to kick it off so the alarm would go off whenever she’d kick it off but did give me peace of mind during the newborn stage

I really wished I saved my money with this product. It didnt last long enough for me and my baby would kick it off. 

I think that for such an expensive products, they could’ve done a better job. I feel like it is definitely a hassle to put the outlet on my baby and it’s constantly alarming saying that it’s not connected. The little song wakes us up as well, which is frustrating, and now I don’t even use it. 

This saved us many sleepless nights! Easy to use easy to wash and the peace of mind is priceless! You do get the occasional alert because the sock may move but that gives me all the more confidence that everything is working properly. Thank you for helping these new parents get a little more sleep 

Owlet

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