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NAADAM

3.8 • 47 Reviews

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NAADAM

NAADAM reviews and discussion

3.8

79% of reviewers would recommend to a friend

Reviews mention

  • Exceptionally soft cashmere knits
  • Lightweight warmth and breathability
  • Flattering, timeless sweater silhouettes
  • Rich, versatile color selection
  • Frequent pilling on sweaters
  • Occasionally thin, semi‑sheer knits
  • Premature holes and wear
  • Inconsistent sizing and fit

NAADAM earns enthusiastic reviews for soft, cozy cashmere staples—especially the Essential/$75 sweater—and many cite long‑wearing pieces that wash well and draw compliments, confirming the brand is good for everyday knits. Reviews also flag drawbacks: frequent pilling, occasional thin or see‑through knits, premature holes, and frustrations with returns and customer service, so quality and durability feel uneven.

AI summary based on Thingtesting reviews

47 reviews and posts

  • 3y ago

    I ordered an open collar sweater and 3 basic tees. The quality of the sweater isn't as good as they claimed, the t-shirt I wore under was full of hair from the sweater from day 1. Also, the basic tees doesn't fit me that well, so I tried to return it. But they make the return process really complicated, and basically block the return in their website, which made me lost the confidence in this brand.

  • 3y ago

    I like the color and the fit. The sweater just wore out quickly. I got a hole under the armpit after 4 wearings . Now I have a sweater that they won’t take back and I can’t wear.

  • 3y ago

    Really good bang for your buck! Everything I bought from them has lasted a long time.

  • 3y ago

    Beware NAADAM will make it impossible for you to cancel an order. I cancelled a duplicate order within minutes of placing it. I've purchased Items before from them was a good customer. They will ship you the item even if you cancel it. Then make you ship it back. This is how they avoid providing good customer service why they are receiving a poor rating.

  • 4y ago

    Great quality clothing at competitive pricing! Awesome option for basics in colder months, and shipping was quick.

  • 4y ago

    I waited 10 days and still my order hadn't been processed, yet alone delivered. Customer support staff were constantly "oh, we're really busy, give it a few more days...". Really disappointing. Next day I find a refund email.

    Feedback

    Be transparent and upfront with your order and delivery times, at both checkout and in keeping the customer updated with "honest times". Issue is now that after such a poor order experience, there would be no trust in what happens if anything went wrong.