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Musely

3.1 • 30 Reviews

Musely offers prescription skincare delivered straight to your door

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Musely Reviews

3.1

Musely earns mixed reviews: many report that prescription treatments like The Spot Cream, tretinoin-based Anti-Aging Cream, The Red Set, Body Cream for keratosis pilaris, and the Hair Solution deliver visible results—fading melasma and dark spots, smoothing texture, and stimulating baby hairs—while others see no improvement or experience irritation, peeling, or discoloration. Reviews also flag persistent operational frustrations—rigid subscriptions, auto-charges, difficult cancellations, and unresponsive support—making the brand effective for targeted skin concerns but risky if one needs flexibility or hands-on guidance.

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Reviews and Posts

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  • 14d ago

    I’m surprised that there are so many bad reviews here. I came across Musely in 2020 when I had melasma that I could not get to fade or lighten until the Spot Cream. I never found anywhere to get a prescription with the high level of hydroquinone other than Musely. I used for several months back then and it took care of the melasma I had. This year it started to come back and I knew that if I wanted quick results with an effective prescription I needed to renew my prescription. It was very quick and easy to do. Had to update a few details and my prescription from 6 years ago was easily renewed! I just got my 2nd refill since I restarted a couple months ago. Of course it can come back if you stop using it. It doesn’t mean that the prescription from Musely is not working. I know that it isn’t going to prevent melasma that is something I can try to do on my own with sunscreen.

  • 2mo ago

    So far I have used these products, the eye serum, anti-aging cream, and spot cream, for three months and they are somewhat effective. The spot cream works really well to remove spots and freckles, but if you stop using it they will come back. They come back much lighter though. The eye serum burns my skin and I have not seen much of a result. I would continue using the spot cream and the anti-aging cream but I ended up deleting my account in order to stop shipments of the eye serum. It looks like you can adjust the shipment dates for auto-ship or stop shipments for one product altogether, but when I tried to do this, the site gave me a pop up message asking for more information before making the changes I asked for. There's no space to type your own explanation, like "I didn't start the treatments right away when I first received them so I don't need another shipment yet". It's multiple choice so you can choose from "I still have product left" or "I can't afford it." If you choose the first one, their answer is to review application instructions because you shouldn't have product leftover if you are using it correctly. If you choose the second, they give you coupon codes. I could not find an e-mail address or alternate way to contact the company. So, overall, some products I would recommend but I would not recommend this company at all. I ended up deleting my account as it was the only way to adjust or stop shipments. Other reviews have said that they still charge their credit card even after orders have stopped. I have to wait another month to see if that's the case here but if it is I will disput it with my credit card company.

  • 9mo ago

    I went to Musely in July 2025 with a specific request re: hair loss. After the consultation, I told Musely's doctor I disagreed with her recommendation. Using their website, I canceled the order she placed and asked that the refills be canceled as well. I've tried, but there is absolutely no way for me to delete my account, remove my payment information or the prescribed treatment on the Musely website. Today I get an email that Musely has made the product I refused and they are shipping it out to me. Now I'm finding that there is absolutely no way for me to speak to a human being in Customer Service via chat, email or phone. I guess that's because they don't have a Customer Service department?!? Searched their website for 15-20 minutes before I found a way to "submit a ticket." As soon as that charge hits my credit card I am disputing it, because after reading reviews, I have very little confidence they'll resolve this to my satisfaction.

  • 1y ago

    Musely’s prescription tretinoin has been game-changing for my skin. My texture, tone, and overall clarity have improved so much since I started using it. The results have definitely lived up to the promise. My main issue is with the subscription setup. It defaulted to a frequency that was way too frequent for how much product I actually needed, and before I realized it, I had a backlog of bottles. I ended up canceling to avoid the excess and now just hope what I have will stay potent until I use it up. It’s a great product, but I wish the subscription model were more flexible or clearer up front.

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What is Musely?

Musely offers prescription skincare delivered straight to your door

In their own words

At Musely, we're not just skin, hair care, and wellness enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We deliver custom, affordable & effective prescription treatments straight to your door!