Musely reviews and discussion

Be ware and do not use Musley products specially eye serum I had a bad reaction and their doctor insisted for me using it which caused more complications. In addition they refused to refund full treatment cost. I am escalating this to my attorney and credit card company.

I have a terrible experience with the company. First, product only made my skin worse. There's no benefit of doctors there. Second, they switch on auto-payment with no prior notice so I paid twice for the awful product and was not even able to get a refund

Poor communication. Not able to resolve issue. Never got my original order.

Musely Facial Hair Cream did absolutely nothing for me. I followed all the instructions, hoping to see some reduction in hair growth, but after weeks of use, there’s been zero improvement. My facial hair looks exactly the same. This product is all hype and no results. I regret wasting my money on it—definitely would not recommend it!

BUYER BEWARE!!! Tried to cancel order before it shipped. The rep responded next day and said was unable to cancel even though it hadn’t shipped ! Charged my CC and would not refund. Customer support was less than responsive. After 9 emails (no call left my phone number) only offered to give me credit for another purchase. Their eye cream did not produce results that were published on me. Also NOT GUARANTEED product. All I want a refund! Have email stream and screen shot of the order not shipped. This is not right.

I've encountered problems with the delivery of three of my Musely orders. Despite patiently waiting and constantly monitoring the status of my latest order for months, I'm continually met with a "STATUS UNAVAILABLE" message. I've previously sought assistance from customer service, but the resolution provided was far from satisfactory. When I reached out to Musely's customer service once more, I was simply presented with a 35% discount on my next order. This offer falls short of covering my losses and fails to motivate me to make another purchase, particularly when a 30% discount is already accessible to all customers.

I've been taking Musely's malasma prescription since June 4, 2024 and it works great. The dark spots have faded and no new dark spots have appeared this summer. Very happy. Thank you Musely!

I highly recommend the Body Cream! It's the ONLY thing that treated my Keratosis Pilaris. I've been trying to get rid of them for over a decade! Here are my photos...treated in just a little over 30 days. I just ordered their other treatments to try!

I have been having bad redness and rosacea flare-ups for the past few months, and Musely's The Red Set helped SO MUCH. It really helped my confidence, and now I don't have to worry about trying to color correct my redness with makeup. It was easy to order, I filled out the medical questionnaire in just a few minutes and then the doctor wrote my prescription within a day. I just got The Spot Cream to fade sun damage/freckles on my face and can't wait to see the results!

I recently started using Musely's Eye Serum, and I must say, it's truly a game-changer. This serum exceeded my expectations with its remarkable results. Not only did it help with my eye wrinkles, but it also brightened the skin around my eyes so I don't need to use concealer anymore.

I've had a great experience with muselys anti aging product. I have struggled with fine lines & some hormonal acne for years and my facial esthetician recommended tretinon. I found musely online and placed my order in minutes and the product came less than a week later. I had some inital peeling I had when I started using it but the doctor talked me through starting off slowly. In no time I was able to see a huge difference in my skin!! I no longer get breakouts each month and my skin is glowing!!!

I have been using the spot cream to help get rid of the dark spots on my face and was pleasantly surprised by how well the treatment works. I saw a difference within the first 3 weeks of using it and after 60 days, my spots are pretty much completely gone. It feels great having spotless skin and to have found something that works! I recently ordered the anti-aging night cream to help treat mt wrinkles on my face and already love it! You can still use both products together, which makes it very easy. The ordering process is very easy and it only takes a few minutes to fill out the questionnaire and send your photos. I was also able to reach out to an actual dermatologist at Musely for direct advice.

Hello, I gave them another try. This is for spot pill. For this if you take any blood thinner you cannot take this. Well they should automatically tell you and flag the drug. Therefore you don't waste time and money. Plus now to talk to them their service is horrible, no questions are answered. The bot keeps taking you in a loop. I don't recommend musely you can get similar compounded meds cheaper elsewhere and better service. They bombard favlcebook and Instagram all day. What they need is better service. Please look elsewhere.

I'm the kind of person who exclusively uses skincare that is $12 or less, so this was definitely out of my comfort zone. But I have been dealing with acne for SO LONG and nothing I used would help. The Anti-Aging Cream has finally helped treat my acne and now I have super soft and smooth skin!

While using the spot cream to lessen dark spots on my face, the skin around the spots turned orange and the entire area darkened. When I contacted customer service I was told in order to request a refund through the 60 day guarantee I must continue to use the cream for 60 days and follow all of the listed guidelines given through the website and their on-line advisors. I choose not to continue to use the cream because I did not want to have an orange face and therefore I am not eligible for a refund. Musely does not offer a money back guarantee and their customer service is horrific.

Musely has completely changed my skin and hair care journey! I used to have drawers and drawers of different products that helped, but did not treat any of my areas of concern. Once I became a Musely patient, I was able to clear out those drawers, because I have a few prescription, custom products that have completely transformed my face! The Online Doctor Visit is quick, but comprehensive and I honestly just feel very supported by their entire team. I am a Musely patient for life, now!

I love the conveniency of Musely! It is delivered right to my home & I don't have to pay insane prices for in person dermatologist visits. The treatments actually work and are worth the value. I will be a long time customer! :)

Very easy process to get medication! You complete a visit with questions and photos that gets sent to a dermatologist and they write the prescription. All in all, it took less than a week to get my order after paying, which is super quick!

Musely is seriously the best! I have the spot remover, anti aging cream and the eye serum. None of them have let me down and I have seriously been impressed with all of the treatments thus far! I will say the anti aging cream has caused my skin to peel quite a but but I know that's a part of the process so I just need to be patient! My spots are starting to fade and my skin texture is so much smoother and glowing!!

I’m only 29 but started to see sparse spots at my hairline. I tried the OTC products and some “volume” shampoo, but NOTHING worked. Until the hair solution. I have used the topical one for about a month now, and i have many baby hairs!!