Alice Naylor-Leyland

Edley Naylor-Leyland

Mrs. Alice

Kitchen & Dining

Home Decor

Home

All my feedback has gone into emails to the company but they are responding despite assurances it would be sorted out.

Sent wrong box 11days ago. 
Contacted Mrs Alice and box collected.
Had to wait for correct box.
Box arrives damaged, both candle holders missing and large flock reindeer damaged.
Sent photographs and been promised these items but now no response to my emails.
I’ve not been able to use my “table-scape” on three occasions and hope I get the pieces I need asap.
All the items are packaged with so much bubble wrap, tissue paper and ribbon and takes ages to undo it all and it goes straight into the bin.
I’d prefer to have an accurate order above all this packaging.
I’ve glued the damaged reindeer but it’s not really good enough.
And on the website you see the whole box of items displayed on the seen side of the table.
You need to divide the items in half… mine is less than that …
If I’d known this I wouldn’t have ordered.

I have placed 3 orders over several years and have been delighted with the quality. Everything is as good or better than it looks online, and is always “just right” with the other recommended tablescape items from Mrs Alice. I’m in the US but the package comes promptly and all items are present and undamaged. I haven’t found any substitute for her quality and perfectly curated items, so am stuck ordering from the UK I guess! Huge fan.

Mrs. Alice reviews