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Mrs. Alice

1.7 • 7 Reviews

Mrs. Alice creates enchanting and elegant tableware and seasonal tablescapes.

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Mrs. Alice Reviews

1.7

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  • 1y ago

    I ordered their Chinoiserie Potted Boxwood Tree pair for my mantel. The trees themselves are very cute, but beware the assembly and quality of the item is preposterous. It’s like cheap flea market junk. I’m shocked by the quality given their branding. I should have just ordered some off of Amazon - it would have been the exact same quality. There is so much hot glue on each tree, I’m genuinely wondering if the trees are even real. They arrived with hot glue also burned on the rim of both pots. And the SMELL. These things stink to high heaven. They wreak of burnt plastic. It’s incredibly deceptive that they have no review feature on their website. Gee, I wonder why…

  • 1y ago

    DO NOT ORDER FROM THIS COMPANY ! Looks are deceiving, I ordered 4 parrot lamps, very cheap looking not worth the price, resin not ceramic like the pictures show. I was charged 1600.00 for 4 lamps + lamp shades + another item. Wanted to return everything and was given less than HALF of what I paid for. Then was charged 400.00 for shipping. The label says it was shipped from New Jersey not from out of country. These people are true con artists.

  • 1y ago

    I ordered some parrot candle holders back in October. After the third email I received saying delivery had been delayed yet again until well after Christmas I asked for a refund (as they invited me to do). I have not received any response or any refund despite sending 6 separate emails chasing. I’ve now had to report them to Amex. Seeing Mrs Alice flaunting her wealth on insta whilst holding onto my money for 4 months (and counting) adds insult to injury. Company should be investigated

    T

    Customer Care .

    Hello Sarah, We're genuinely sorry to hear how frustrating this experience has been for you. We understand how disappointing delays and lack of clarity can be—especially over the holiday period—and we sincerely apologise for the inconvenience caused. To clarify, your order was cancelled on 21st January after we became aware of your request via your Trustpilot review. At that point, the refund was initiated, but it was unfortunately blocked due to an open chargeback with your card provider. We sent an email on 29th January explaining this, but we did not receive a response from you. We're very sorry that earlier emails from you may not have reached us as intended. We've only been able to locate correspondence related to a discount code and editing your order. That said, we’re not disputing your efforts, and we’re sorry for the lack of timely resolution. We absolutely take your feedback seriously and are reviewing how we handle order issues and communication to ensure a smoother process in future. Kind regards, Mrs. Alice Customer Care

    T

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  • 2y ago

    Horrible. Thus company has ruined Christmas table. ! I ordered a tablecloth and placemats on November 26th. It’s now December 22nd and just found out that my order will arrive on January 1st! There was more than enough time to get my order to me. No customer service! Do not buy from this company. They say you will get your order by Christmas. Well that’s not going to happen. Where am I going to find a nice round tablecloth by Christmas w all the things I have to do. Horrible

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What is Mrs. Alice?

Mrs. Alice creates enchanting and elegant tableware and seasonal tablescapes.