Check-In Medium

3.8 • 4 Reviews

Best customer service! I had to replace my small suitcase and they took great care of arraigning the replacement. Fast and easy! Also love the little travel origination bags - they are soo convenient!!

I purchased Monos luggage in sage-green: a large check-in suitcase in February 2024, a matching carry-on in May 2024, and an additional medium check-in in February 2025. The sage-green color was an optional upgrade. I selected this distinctive color for its visibility on airport conveyor belts and paid an additional fee for the option. After the initial use of the large check-in, black scuff marks appeared that were difficult to remove, even with the included Magic Eraser. In April 2025, I discovered a crack near the lock mechanism of the large check-in while cleaning it. Monos honored their lifetime warranty by promptly sending a replacement without requiring the return of the original suitcase. However, the new suitcase did not arrive before a trip to Punta Cana, so the cracked suitcase was used for that trip. The crack was minor and did not interfere with usage. After returning from Punta Cana, I did not inspect the luggage until July 2025, when two additional cracks were found on the original large check-in—one near a wheel and another by the top handle. The medium-sized check-in and the carry-on showed only typical scuff marks and no structural damage. Currently, I own three sage-green Monos suitcases in varying sizes, each representing a significant investment. Since my initial purchase, I have used them for only five trips. At 68 years old, I had hoped this would be the last set of luggage I needed. My primary concern is the potential for further cracking across all the cases, as experienced with the original. While I initially regretted choosing a light color, I now regret the overall purchase. Based on the recurring issues with the outer shell’s durability, I cannot recommend Monos luggage, regardless of color. Update 8/3/2025 I chose to use my damaged Monos large check-in suitcase again for a trip to Cancun, Mexico, as my wife and I needed additional space for duty-free items. Based on the attached photographs, this suitcase has reached the end of its serviceable life. It sustained significant new damage, including a substantial crack along the side and the complete detachment of the locking mechanism, resulting in a large opening. In contrast, my replacement large check-in only exhibited typical scuff marks and did not develop any cracks. I hope that this issue remains isolated and does not affect my other Monos luggage items in the same manner as my original large check-in

I ordered a carry on a medium size check bag. On the very first flight, the check in bag was dented and the zipper broke. Customer service did replace it, but they did attempt to push back on it. Since then, no problems with many flights. Perhaps just a fluke. Excellent colors.

I have two Monos suitcases - the large and medium and have used them extensively travelling all over Europe for the last two years and they have been very durable, hold a lot and are well designed. I would buy them again and also love the packing compression cubes. I also purchased the trolly bag and was less enthused about it as it felt a bit lower quality due to the vegan leather (plastic) material. Do note that the suitcases are heavy!