I was in the market for a new carry-on but didn't like Away because they have Away labeled all over the inside of their luggage. The Monos aesthetic looked cleaner and more beautiful. Despite extensively reading through the reviews on Monos' website and a Business Insider review on the brand, no one mentioned design flaws that were apparent as soon as I opened the luggage. The front flap for laptops is great when the luggage is standing up but doesn't work if your luggage is down (as it would be once you arrive at your destination). The zipper handles are short and they get stuck in the groove when you trip to unzip. Worse, on the main part of the luggage, the zipper handles have these extra pieces that are part of the locking system, and these hurt your hands every time you need to use your zipper. The returns process is fairly difficult and expensive. You have to send photos of your luggage and the return shipping cost that they charge you is $40. To be "more sustainable" they offer for you to keep the luggage for an additional 15% off. It took a long time to get a response from customer service, and a month later, they still hadn't processed the refund and only did so after I reached out to them. The color of the luggage is very nice, and I like all of the pockets and lining they've created, so there's definitely a lot of potential there. I would actually be interested to try their other line but don't want to pay $40 for return shipping again in case it doesn't work out so haven't ordered from them again.
See review above on design flaws + customer service + disclosure about return shipping fees.