Monos reviews and discussion

As a brand, I really like them as they make appealing/nicely designed products. However, I really cannot recommend them due to the quality. I had 2 of these luggages (one was a warranty replacement) that both got shell damaged while I was travelling. Both didn't last more than 10 trips. The first time the shell dented near the wheel so I was unable to wheel it around. The second time it dented at the top corner and then cracked completely. Customer service was a bit slow but they did end up replacing my product, so not too many complaints there. Even with the warranty I will not be replacing this again, it is just too much of a hassle and unnecessary waste for a luggage in this price point to be breaking every 2-3 years.

I’ve been traveling with the Hybrid Check-In and Carry-On in Champagne and overall, I’m really pleased with it. The design is elegant and understated — the color is distinctive without being flashy, and the aluminum frame adds a premium touch. It feels well-constructed and rolls smoothly. The space is generous, and I’ve been able to travel with everything I need while keeping things neat. I had a slight issue with one of my latches but have since been able to resolve it. In response to the scratches comments, I admit it does accumulate scuffs and scratches, but honestly, I've never encountered a suitcase in any material or brand that is invincible from the aggressive journey that is airline travel in a major city.

I’ve had my carry on for about 3 years now and it’s been great! One corner is damaged from being checked during an international flight, but it’s cosmetic and doesn’t affect the use of the suitcase. Other than that there’s been no major wear from my 5/6 annual round trip flights. I have the beige color and I give it it a good scrub with a magic eraser when I come home (I think it came with one) to keep it looking nice) I like that the lock is on the side, not the top. The handle is comfy and locks at several levels, it’s always felt secure. The wheels are smooth and roll nicely however they can get a little tight when overpacked and rolling on carpet. Overall it’s a great suitcase - I just think it maybe a little overpriced

Best customer service! I had to replace my small suitcase and they took great care of arraigning the replacement. Fast and easy! Also love the little travel origination bags - they are soo convenient!!

I purchased Monos luggage in sage-green: a large check-in suitcase in February 2024, a matching carry-on in May 2024, and an additional medium check-in in February 2025. The sage-green color was an optional upgrade. I selected this distinctive color for its visibility on airport conveyor belts and paid an additional fee for the option. After the initial use of the large check-in, black scuff marks appeared that were difficult to remove, even with the included Magic Eraser. In April 2025, I discovered a crack near the lock mechanism of the large check-in while cleaning it. Monos honored their lifetime warranty by promptly sending a replacement without requiring the return of the original suitcase. However, the new suitcase did not arrive before a trip to Punta Cana, so the cracked suitcase was used for that trip. The crack was minor and did not interfere with usage. After returning from Punta Cana, I did not inspect the luggage until July 2025, when two additional cracks were found on the original large check-in—one near a wheel and another by the top handle. The medium-sized check-in and the carry-on showed only typical scuff marks and no structural damage. Currently, I own three sage-green Monos suitcases in varying sizes, each representing a significant investment. Since my initial purchase, I have used them for only five trips. At 68 years old, I had hoped this would be the last set of luggage I needed. My primary concern is the potential for further cracking across all the cases, as experienced with the original. While I initially regretted choosing a light color, I now regret the overall purchase. Based on the recurring issues with the outer shell’s durability, I cannot recommend Monos luggage, regardless of color. Update 8/3/2025 I chose to use my damaged Monos large check-in suitcase again for a trip to Cancun, Mexico, as my wife and I needed additional space for duty-free items. Based on the attached photographs, this suitcase has reached the end of its serviceable life. It sustained significant new damage, including a substantial crack along the side and the complete detachment of the locking mechanism, resulting in a large opening. In contrast, my replacement large check-in only exhibited typical scuff marks and did not develop any cracks. I hope that this issue remains isolated and does not affect my other Monos luggage items in the same manner as my original large check-in

I don’t think you can find a better piece of luggage on the market than Monos. Everyone in our family of six has one of the Carryon pieces and I actually just upgrade my wife to a new one for Mother’s Day. We also love having the cover to put over it just in case they decide they need it for the checked baggage!

I ordered a carry on a medium size check bag. On the very first flight, the check in bag was dented and the zipper broke. Customer service did replace it, but they did attempt to push back on it. Since then, no problems with many flights. Perhaps just a fluke. Excellent colors.

Loved my Monos Carry on suitecase. I bought it in Desert Taupe, which is a beautiful colour that is exactly what's seen on the website. I was aware that if it scratches or gets dirty, it would be obvious (and it is - I had to check in my carry on due to a full flight, and it definitely came out on the carousel scratched up). However, I was able to freshen it up using the provided magic eraser + baking soda and water for the more stubborn markings. It's not like how it was completely brand new, but it does look nice! Mostly docked off a point for how easily the suitcase scratches, which I expected, but not to the extent that it sustained (just rolling it around the airport/putting it in the overhead compartment will garner some scratches/scuffs). Keep in mind that if you need to check in your carry on, it WILL get significantly scuffed. I included the video of my suitcase after my trip, you can see some residual markings and scuffs (around handle area) that I could not get off, but it otherwise does look decent. Packing in it was a lovely experience, especially if you have compressible cubes. I also bought mine from Monos, but any average compressible cube from Amazon would probably do the same job.

Really loved the Carry-On Pro I bought for my trip! The built-in front compartment sold me on the brand and it seriously helped make the TSA security process less frantic - with everything stored right in front. Also, I didn't have to worry about lugging around huge bag like usual to store my documents, electronics, snacks, etc! The swivel action is hella smooth, too.

I know Away has a cult following, but I really think Monos is the brand that learned from Away’s mistakes. The design is slim and fits in all the overhead storage (even the larger one), and the internal design allows you to flatten down everything inside the suitcase so you don’t have to injure yourself when you overpack. Multiple storage pockets and shoe bags means I’m always organized when I leave the house, and the flattener makes sure my laptop doesn’t ever risk damage inside. And can I say - the QUIETEST wheels in the game. Biggest problem: Sometimes when the bag is very packed I have trouble with the handle pulling out or adjusting in the back. it can be incredibly annoying when I can’t adjust the handle - not sure if this is a fixable problem by packing differently as it seems to happen only when I’ve really jammed the bag.

Monos luggage has a sleek and modern aesthetic that I really enjoy. The functionality of the hybrid carry-on luggage I purchased is great, with smooth wheels and ample storage space. However, the major downside is that the luggage scratches easily, which is frustrating given I’ve only owned it for a few months (I often travel for work, but still disappointing). I expect more durability from a luggage that costs $350+

I travel weekly and needed a new carry-on. After some home work I purchased a black MONOS Carry-on Pro. So far I have not had any issues with the bag, it rolls excellent, has great storage in the front for a computer. The bag is very stylish and holds up well to use. One thing to note, the CARRY ON PRO is much smaller (inside) than the standard carry-on due to the front zip compartment. On short trips it eliminates the need for a backpack as you can store your laptop and electrons in the front zip area.

I got the Monos metro backpack vs. the suitcases. First, they never sent a tracking number or even a receipt. So I basically just waited to see if it would ever arrive. Second, they sent the wrong product. They sent the metro duffel instead. I immediately was wary because a lot of other reviews online talked about how bad their customer service was and about how they had to pay to send things back. I sent an email giving my order number which was the only thing I had to prove I bought the backpack, told them I never got my receipt or tracking number, and told them of the mistake. They asked me to send photos of the duffel in and out of the box, which I did. They then said they'd send over the backpack (they took a screenshot of an order page to prove it) and that I could keep the duffel as well. Then they said they'd send my receipt and tracking number. I will say the customer service was nice, polite, and solved my problem, so I didn't experience the problems others seem to have. The receipt and tracking number never came but the backpack did eventually. I was excited about it, I wanted a lighter backpack that was easier to pack for work. I will say the worst thing about it is the QuickSnap™ Modular Kit System that they boast so much about. The metro kit attached to the front pops off so easily, I check it frequently when traveling and have learned not to put anything important in it. I've literally turned to check my seat and have seen it lying unattached or have had it fall on the ground randomly. My only guess is when packed too snugly, the system gets wonky, but then what's the point of having a backpack that's easy to pack if I can't pack it as I want? Also, for those traveling on planes, it doesn't fit under the seat unless you take off the metro kit, which again, is slightly annoying. I'd say this is just fine. Not worth the price unless you just want to look stylish while carrying the bare minimum. It has great compartments and I love that it fully opens, but the instability of the metro kit is its downfall.

The luggage is sleek and modern. I only use mine as a carry on and it has a slight few scratches and marks from the airplane. I love the price point and love that it’s more low key than away. My only con so far is that the button that allows you to bring up and down and handle is in the way of me pulling/moving the luggage. When I roll it I want to grab it from under the handle which is where the button is and because of that it’s hard to have control/slips settings often..

Buyer beware! The 100 day TRIAL Monos advertises with their luggage only applies if it is NOT USED and in its original packaging! How are you supposed to TRY it????? The scuff marks and scratches are incredible after only one trip. Monos offered me a new “luggage cover” instead of a return or any compensation for buying their medium expandable bag for $375. I only hope a family member can use it because I plan to replace mine with a new Away bag (that was unfortunately out of stock when I made the Monos purchase). The Away bag offers a bottom handle grip (see photo for comparison) that allows me to lift it regardless of weight. Even though my Monos bag was not overweight, I was unable to lift it without assistance from other kind travelers. I was very disappointed with the Monos suitcase and its customer service.

Terrible luggage mine hit the dump after 4 trips gf only used once and looks like it went through a war zone ! I have trouble believing any positive review on this luggage is not from someone with a vested interest. IMO they are scam and should be investigated

I have a Monos and an Away and I can safely say STAY AWAY FROM MONOS!! I’m shocked by the good reviews! I bought the trunk and after one trip it looked like I’d had it for years and been on hundreds of trips!! Very poor quality. Millions of scratches and paint peeling on all the hinges and corner were scratched and dented. Customer service was -like others mentioned - very poor but I was persistent and eventually received a refund. (I had a zipper tab fall off my AWAY after 6 years and they sent me a whole new bag in 3 days. So that says it all)

I was so excited to receive the Magnolia Bakery purple icing check in bag and carry on bag for my birthday 5 months ago. After the first use of the check on bag, I noticed a tear on the fabric on the interior of the suitcase. After a lengthy wait time to hear back from Monos’s warranty dept. I was told that the bag wasn’t covered because I could have caused the tear. I used the suitcase once! Extremely disappointed in Monos especially since we have purchased other luggage pieces with them in the past. Also want to mention that the luggage scratches very easily so the nice finish won’t look so good after one use. Will not buy from them again. My 6 year old Heys suitcase is in better shape than my Monos Check On that I’ve used once…

Be careful before buying anything from them. They customer service are the best in the world. Email never responded and Instagram chat going to close my session because don’t want to help. But ok their luggage aren’t bad. But don’t break anything because lifetime warranty seems totally fake for me because impossible to contact them

Bought the Monos Hybrid check-n Medium in July. On my first trip (United to Manila and back from NYC), the suitcase was scuffed so bad I thought it was defective. I contacted Monos, and they said wear & tear including scuffing was normal. I went on a second trip (NYC to Paris and back), and the scuffing looked even worse. Then a third trip, to India from NYC, and upon arrival I noticed cracks on the long side, opposite from the handle side. Almost like someone dropped it hard. There were 4 cracks, near all four feet on that long side. I contacted Monos support via email. Other than the auto-acknowledgement I heard nothing for over a week, then they replied and offered to replace the suitcase at no cost. I now wonder if I should invest in a suitcase cover. I don't know if the Monos cover will survive a trip. - it looks like thick but rippable plastic. This is my first Monos. I've owned many Tumi bags and suitcases, but for $400+ I expect better.