As a brand, I really like them as they make appealing/nicely designed products.
However, I really cannot recommend them due to the quality. I had 2 of these luggages (one was a warranty replacement) that both got shell damaged while I was travelling. Both didn't last more than 10 trips.
The first time the shell dented near the wheel so I was unable to wheel it around. The second time it dented at the top corner and then cracked completely.
Customer service was a bit slow but they did end up replacing my product, so not too many complaints there.
Even with the warranty I will not be replacing this again, it is just too much of a hassle and unnecessary waste for a luggage in this price point to be breaking every 2-3 years.
I purchased Monos luggage in sage-green: a large check-in suitcase in February 2024, a matching carry-on in May 2024, and an additional medium check-in in February 2025. The sage-green color was an optional upgrade. I selected this distinctive color for its visibility on airport conveyor belts and paid an additional fee for the option. After the initial use of the large check-in, black scuff marks appeared that were difficult to remove, even with the included Magic Eraser.
In April 2025, I discovered a crack near the lock mechanism of the large check-in while cleaning it. Monos honored their lifetime warranty by promptly sending a replacement without requiring the return of the original suitcase. However, the new suitcase did not arrive before a trip to Punta Cana, so the cracked suitcase was used for that trip. The crack was minor and did not interfere with usage.
After returning from Punta Cana, I did not inspect the luggage until July 2025, when two additional cracks were found on the original large check-in—one near a wheel and another by the top handle. The medium-sized check-in and the carry-on showed only typical scuff marks and no structural damage.
Currently, I own three sage-green Monos suitcases in varying sizes, each representing a significant investment. Since my initial purchase, I have used them for only five trips. At 68 years old, I had hoped this would be the last set of luggage I needed. My primary concern is the potential for further cracking across all the cases, as experienced with the original. While I initially regretted choosing a light color, I now regret the overall purchase. Based on the recurring issues with the outer shell’s durability, I cannot recommend Monos luggage, regardless of color.
Update 8/3/2025
I chose to use my damaged Monos large check-in suitcase again for a trip to Cancun, Mexico, as my wife and I needed additional space for duty-free items. Based on the attached photographs, this suitcase has reached the end of its serviceable life. It sustained significant new damage, including a substantial crack along the side and the complete detachment of the locking mechanism, resulting in a large opening. In contrast, my replacement large check-in only exhibited typical scuff marks and did not develop any cracks. I hope that this issue remains isolated and does not affect my other Monos luggage items in the same manner as my original large check-in
I have two Monos suitcases - the large and medium and have used them extensively travelling all over Europe for the last two years and they have been very durable, hold a lot and are well designed. I would buy them again and also love the packing compression cubes. I also purchased the trolly bag and was less enthused about it as it felt a bit lower quality due to the vegan leather (plastic) material. Do note that the suitcases are heavy!
