2d ago
Premium prices, but not premium quality I purchased a Monica Vinader ring through BrandAlley on 7 March 2025. Around 18 months later, the gold plating is lifting away from the ring. I will attach photographs which clearly show the extent of the problem. The ring was sold as potentially having minor imperfections, which I accepted when I bought it. However, plating lifting off after purchase is not a minor imperfection. It is a failure of the finish and raises serious questions for me about the quality of the jewellery. Monica Vinader offers a five-year warranty which includes repair, replating or replacement, yet I have been told that they will not honour this warranty because the ring was purchased through BrandAlley. I was told I could contact customer care but that I should expect the same response. I also asked how I could formally complain or escalate the matter and was not given any meaningful complaints or escalation process - just an email address which appears to be managed by the same person I spoke to. I find it extremely disappointing that a brand charging premium prices is unwilling to stand behind the quality of its own jewellery when something clearly goes wrong. The ring carries the Monica Vinader name regardless of which authorised retailer sold it. Based on both the deterioration of the ring and the response I have received, I would be very reluctant to purchase Monica Vinader jewellery again. I will now be raising the matter with my credit card provider.
