Matt & Nat reviews and discussion

Like all "vegan leather", they're not going to age particularly well. I have a small clutch purse that I've used for weddings over the years. It's served its purpose and is fine. A good brand to buy from early in your career or when money is tight, and then upgrade to nicer leather goods down the road.

Buyer Beware! I purchased my first Matt & Nat bag about 6 years ago and loved it. I recently purchased my second Drew cross body bag. My second bag has developed a weird white mark over the closure magnet within a few weeks of use (maybe 1 month). I tried wiping it clean with warm water but it seems to be an issue with the finish. I contacted customer care and was told that I could send the bag back for a replacement. Today I received the following from customer care: "We have received the item back at our warehouse, upon checking our inventory we do not have the DREWLG in stock in the color BLACK. We do apologize for this. We kindly ask to choose another color for your replacement. Please note, warranties are not eligible for refunds or store credit, as per our company policy we can only replace the item." The only colors available are dragon fruit, marigold, pistachio and pecan. None of which go with my wardrobe...so why should I have to compromise and pay for a product that I didn't order/want? My reply to customer care: "I'll take pecan. However, I would like to point out that paying for an item in the color I wanted that turned out to be flawed and being offered another color that is not what I wanted instead of a refund is pretty poor customer service. Now I'll have a bag that doesn't go well with my wardrobe. It's kind of like being held hostage. I've paid you for a product and been told sorry that this turned out to be substandard, but you paid us, so suck it up and take what we have and be happy about it - no choice. That is terrible. I have to say that I will probably not order from Matt & Nat again. I would appreciate you forwarding this to a supervisor in the hopes of providing more satisfaction to other customers in the future. I plan to write reviews on several platforms to advise other customers about the policy - Buyer Beware!"

I don’t understand why this company has four stars. I’ve been gifted two of their bags. One was not my style but I couldn’t return it because returning it was going to cost money as well as the need to contact the giver and ask for some information. The second was a gift from my husband. It was okay. Not great. I carried it a few times but the strap was uncomfortable and never really straightened out. It always had bends in it where it was folded for shipping. Then, a couple of weeks later the strap started to pull away from the bag. This time I had the info I needed to return it. I reached out to the company and didn’t hear back from them for over a week. They send an automated email telling you that they are experiencing a high volume of emails and then threaten that if you reach out more than once you’ll be pushed to the back of the line. I finally heard back from them and was told that I’d have to ship the bag back and that their policy does not allow for store credit, only an exchange for the exact same bag. They are full of empty apologies for dissatisfaction and poor craftsmanship but they are unwilling to work with their customers. And you have to pay to ship the bag back to them! Truly the worst customer service I’ve experienced in awhile. Don’t apologize and say that this is not what you want your customers to experience when in fact you don’t really care about making it right. My husband was sad and embarrassed that his gift to me was such a big bust. I’m going to donate the bag to Goodwill. Maybe someone will love it enough to fix it or pull it apart and repurpose the material. And never will I purchase from or recommend Matt & Nat to anyone.

Truly great quality although I do find that the leather can be a bit hard and so a few of the "drawstring" styled bags were a bit harder to open and store more items.

This brand has been around forever in Canada! They were always known as the best brand for cool, vegan leather accessories and it's nice to see that they've stuck to that ethos over the years.

Not sure if the quality of their bags vary depending on where they're sold, but every time I see them at Winners, they've always been poorer quality (stitching, thickness of fabric). I've also owned one of their bags before and found the durability/longevity to be subpar. Overpriced IMO. Two stars for it being a Canadian company, and for their admirable brand mission.

Amazing company philosophy, they truly live by the definition of material and nature. I've had high end brand purses and Matt and Nat will never look as ''bended or folded'' as my real leather purses, this vegan leather is top notch. Last 5 years i've only worn a Matt and Nat purse and wallets. I've gotten many others into the brand, bought many many gifts for people! Ditched the leather for good. Worth every dollar.