11d ago
I had a very disappointing experience with Manucurist. One of the glass bottles in my order (Order #739595) arrived completely shattered because it was not wrapped individually. Instead, it was placed loosely in the box with packing peanuts. When I opened the package, I cut my finger on the broken glass. Customer service apologized and told me they would send a replacement, but after that there was no follow-up. It has now been several days, and despite my follow-up emails, I still haven't received a replacement, a refund, or even an update. I'm not sure why so many other customers report receiving great customer service, because that was not my experience. I was polite throughout the entire process and simply explained what happened. They acknowledged the issue and promised a replacement, but then stopped responding. It honestly made me feel like they didn't care about resolving the situation. This could have been easily prevented with proper packaging. Glass bottles should be wrapped individually to protect customers and prevent injuries. I expected much better customer service from this brand. Keeping customers informed and following through on promises should be standard. Based on my experience, I cannot recommend ordering from Manucurist until they improve both their packaging and their customer support.