Luna Bronze reviews and discussion

I rarely leave reviews, but this experience has been beyond frustrating. I ordered from Luna Tanning Cream almost 2.5 weeks ago and still have not received my order, despite their shipping estimate being 3–5 days. Customer service has been extremely disappointing. They refuse to issue a refund until they “hear back from the shipping company,” even though the package is clearly delayed or lost. As a customer, that should not fall on me — if a company chooses to use a poor shipping service, they should still take responsibility for resolving it properly. The responses feel copied and pasted, including lines like “we’re sad your experience has not been glowing,” which honestly felt unprofessional and dismissive considering the situation. At this point I’m out $160 with no product and no resolution. Instead of taking accountability, they continue blaming the shipping company and saying it’s “out of their hands.” Save yourself the headache and order elsewhere.

I rarely leave reviews, but this experience has been beyond frustrating. I ordered from Luna Tanning Cream almost 2.5 weeks ago and still have not received my order, despite their shipping estimate being 3–5 days. Customer service has been extremely disappointing. They refuse to issue a refund until they “hear back from the shipping company,” even though the package is clearly delayed or lost. As a customer, that should not fall on me — if a company chooses to use a poor shipping service, they should still take responsibility for resolving it properly. The responses feel copied and pasted, including lines like “we’re sad your experience has not been glowing,” which honestly felt unprofessional and dismissive considering the situation. At this point I’m out $160 with no product and no resolution. Instead of taking accountability, they continue blaming the shipping company and saying it’s “out of their hands.” Save yourself the headache and order elsewhere.

This was my first time ordering from this company. I received a notification that the order had been delivered, however, it was not. When I contacted the company they told me to look around my porch and ask my neighbors and then if I didn’t find it to contact the delivery service and track it down. I’m not sure why it is my responsibility to track it down when it simply did not appear. I then asked the company to provide me with the DELIVERY company’s contact information so I could begin tracking. I did not get a response. Therefore, I am out the money and have no product and the company is doing nothing to help me.

Love this brand

better than a spray tan

Since discovering Luna Bronze, I now have an effortless, even tan all year round. I would be lost if I didn’t have these products in my life!

I have very fair skin and have tried so many tanning lotions and ended up orange and they smelt horrible. Luna Bronze has changed all this it a beautiful smelling lotion that creates a beautiful natural looking tan

The best self tanning range I have used and does more than just give you a great bronzy glow - Smells amazing and is also packed with fab ingredients to nourish and moisturise your skin! Skincare and selftan combined what more do you need!!!

The ultimate product for achieving a beautiful, natural looking tan! Super gentle on skin and gives you the perfect Glow 💫

The best smelling self tanner range!!! Plus so hydrating and luxurious to use

Glowing skin, great ingredients, no orange results

These self tanners are the most natural I've ever tried—and I've tried a tonne! Not only do they give me this flawless sun-kissed glow, but they're also super hydrating which is just so different to everything I've tried before. Usually I find other brands go patchy and leave my skin dry and scaly. I find Luna Bronze fades so evenly over a week, it's like magic. Plus, shoutout to their customer service team—total sweethearts and the shipping is super speedy. 10/10 would recommend!