5mo ago
Lovery sells its products, candles, thru www.shop.simon.com where they do not support mistakes made by Lovery. I ordered 2 Lovery HUGS and KISSES candles as Valentine’s gift for my kids, received two different ones, one of which had the label mostly torn off. Shopsimon expected me to pay for their mistake by shipping them back for a refund and said the ones I ordered were not available. Both Totally dishonest and unprofessional companies! When I shared I was unable to drive to FedEx and print a label they offered half the money I paid for me to keep candles I did not want or order. They also said another option was to dispute the charge with my credit card company which I did. The fact that both these companies expect me to pay for their mistake is unacceptable. I no longer trust them and will never give them business again. If you don’t complain companies will keep walking over their customers.
