4mo ago
I have two Kitchen Aid mixers. the first is very old and great but the second has barely been used, only 10 or 11 times so has barely run for less than 2 hours in total. After only 5 or 6 uses a part sheared off from above where you put the hooks. i did not want it repaired then but was forced to. After only another 5 or 6 uses the top part has started wobbling and making a noise. Again I am being forced to have it repaired but i do not want it repaired. i have no faith in the product at all and because i rarely use it I am very afraid when i will see the next problem. I have sought some consumer advice and been assured that i do not have to accept a repair because the product is NOT robust as it should be. If this was a morphy richards cheap mixer you would expect a greater level of robustness, but this is supposed to be a premium, quality, strongly built product that should last a lifetime. i feel like i am being harrased to have the repair. If i were offered to buy this machine for just £10, i would not. i would not buy a machine with such a poor history. picture of the first fault and video of the second attached
