I am writing to express my deep dissatisfaction with the quality of the glasses I purchased from Jimmy Fairly. I invested in a pair of Jimmy Fairly glasses with the expectation that they would be durable and long-lasting, as you would expect from a brand that charges almost £200 for a pair. However, I was dismayed to discover that the frames of the glasses have rusted after having only had them for just over a year, which not only detracts from their appearance but also raises concerns about their structural integrity and materials they were made with.
As a customer who could barely afford to purchase these glasses, I made the decision to invest in Jimmy Fairly due to the company's promise of 'great quality'. Regrettably, the quality of the product I received does not align with the high standards I had anticipated and that were advertise. As the website states; 'You deserve the best. That’s why we select only top-of-the-range materials and components...' which has unfortunately not been my experience. It is completely false advertising to promote how good quality your products are for them to not even last a year. In my experience Jimmy Fairly make glasses which only 'last a season', how unbelievably unsustainable! Promoting and encouraging over-consumption, fast fashion and throw away culture - under the guise of a sustainable brand...greenwashing.
Given the circumstances, I requested that Jimmy Fairly could provide some kind of resolution that may include a refund or a replacement pair of glasses. I spoke to online support who offered me a discount on my new glasses, but the discount is barely enough to make a dent in the price of the glasses. I also went into a store where their response was that I should've bought the acetate ones. I've worked in lots of hospitality and know it can be annoying when someone has any issue with their item, but at least coming up with solution which doesn't involve just telling me I should've bought a different pair. Don't get me wrong, their stores are nice and I've also had good interactions with their staff.
Overall a very poor experience with Jimmy Fairly. I will not be shopping there again and I will be telling others to avoid.