Hitch makes an insulated bottle, cup, and cup lid all in one compact, sustainable design.

Hitch is on a mission to create earth-conscious products that help people carry modern life's daily essentials better.

Sky Gilbar

Hitch 

Kitchen & Dining

Home

complete waste of time, I was a backer like 4 years ago maybe more, they send a lot of notifications and funny enough forgot to send you the notification about the delivery nor respond your emails about your delivery group. And of course how much money you need to pay more for the actual delivery, because you need to pay more, thaa. All fraud!

Money was taken from my account same day order was placed.Its been more than two weeks,yet no delivery.The worst part is no phone contact and not response to emails.O have sent several emails and no responds THIS IS A SCAM.RUN 

I contributed to their kickstarter. That was October 2020. It is now October 2023. They collected additional shipping costs from me because of increased shipping costs. I paid that months and months ago and still have not received my pledge reward. Shame on them. I just got another kickstarter update that said nothing of any orders shipping, only requesting more shipping cost from backers. 

I AM NOT HAPPY! They’re running a shady “business”. 

I placed an order the last week of November and was not informed that it was a pre-order and would take 30 to 45 days. Follow up with hitch took 48 to 72 hours every time and I was told that my order which had been paid for would be placed sometime in mid January, I let them know that I would check with the recipient of the gift to find out if I needed to cancel, and my order was immediately canceled. Upon asking why my order was canceled simply because I wrote the word in an email. They did not read the email. They simply canceled my order and said I will get my funds back in the next seven business days. Under no circumstance what I order from this company again.

I placed an order for TWO cups on March 2nd.  I have contacted them at least three times and they do respond within 1-2 days.  They sent me an email today saying it would be ANOTHER 30 days!   If the product is stellar I will come back and amend my review but for now disappointing experience receiving my order.  

When using the cup on it's own with the cover, the cover mouthpiece closes super tightly and can be really hard to open sometimes

Love my Hitch!! I preordered it ages ago and it finally arrived recently, I carry it around religiously. All the little thoughtful pieces are just delightful - the cup that spins out of the bottom, the magnetic top, the interior that pops out for easy washing... chef's kiss. AND, it somehow keeps my water cold all day! I put a couple ice cubes in when I leave the house at 8:30am and the bottle is still cold to the touch when I'm leaving the office at 6pm.

This started out as a promising indegogo campaign - fast forward two years and lots of major broken promises (from free shipping that now costs $110 to over 1.5 years of delay). The concept is great and love the mission but the company is straight up fraudulent at this point. 

This product and this company is a scam. The bottle is basically trash, it doesnt fit, it doesnt keep warm, it acutally broke after a short time... rather buy a 8 USD bottle on amazon...your money is spent better here

Hitch have appalling customer service and an absolute disregard for the money invested by crowdfunding backers. They have displayed zero understanding or compassion by going to fund significantly behind where they estimated they were in the manufacturing process (delivery claimed for September 2020 with fulfilment only beginning for my 'group' in early 2023.

The consequence was they needed to request significant additional funds. They have rejected the following suggestions:

1) I asked if they could cancel my order and refund part of the original amount, less any administrative costs. Many crowdfunding projects offer this should costs escalate, deducting roughly 15% for admin. This was refused as my order for 3 units had "has already been placed and paid for with our manufacturers" (email 28/09/2022). This goes against what had been said about 'you are not pre-ordering a product' per T&Cs.

2) I asked if they could reallocate these 3 units to retail stock and refund these once they had been sold at profit. This was refused as they "are unable to resell backer units", even though they had "manufactured the amount needed" and "will not have extra" (meaning either they haven't ordered 3 units with the manufacturer and could issue a partial refund if they desired or that they will have 3 unallocated units that they could reallocate if they so chose).

3) I asked if they could send me fewer units, so that what they send would not be below cost price and they would not lose any money, and neither would I. Based on their retail sales price, $139 would still turn a profit on an order of 2 units (not to mention the 3rd unit, which would be reallocated and sold at retail). This was also refused.

The only solution offered has been to find and pay an additional $125 or lose my $139 pledge.

Hitch have acted in breach of Indiegogo's Terms and Conditions and ceased responding to emails as soon as this was pointed out - something also in breech of Indiegogo T&Cs.

In requesting an additional $125 over my original $139 pledge, without offering any alternative, I believe the parts they have fallen short of are:
- When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they’ve satisfied their obligation to their backers.
- If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers.
- they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;
- they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form.

Indiegogo have suggested I pursue legal action.

The Hitch bottle is great for getting around Chitown on my bike. Less space in my backpack, and I never leave my cup at home, which I was always doing. The design is really sleek too.

About Hitch