Hims makes personal care and wellness products for men including products for ED, acne, and hair loss.

Andrew Dudum

Health & Wellness

Hims offers several health and wellness products, with some customers appreciating the effectiveness of certain items like their anti-aging moisturizer. However, numerous complaints center on ineffective products, poor customer service, shipping delays, and difficulty in cancelling orders or subscriptions. Some customers had adverse side effects and questionable ingredients in the products.

Hims

Hims hair

Cialis + fluroexitine

Mints

Moisturizer 

Hims generic viagra

Weight loss

Supplements

Sexual Wellness

They have an anti aging moisturizer that works well. Everything else is up in The air to me. Prescription subscriptions should not exist. This seems like the kind of thing that will not end well for people. Their vitamins and hair restoration products are ineffective. I am glad I did not go further down that rabbit hole. 

The shipping at HIMS definitely needs improvement, placed and order two days ago and it hasn't even left the warehouse yet!!! And then it's going to take a week after that to get to me. Starting to think I got scammed and HIMS is a fake site

I've been using the minoxidil + finasteride spray for about 6 months. 
 don't see any shred of evidence that anything is happening.  Maybe it is, but in iPhone scalp selfies or contorted mirror looks, I see no difference. 
I have occasional scalp irritation (occasional blisters), but no dryness or other issues.
The biggest annoyance has been the dispenser pumps have dried up or malfunctioned on 3 bottles in 6 months, and I can't get them to work again. Contacting Hims support, and they just send another bottle. Bizarre, since I even told them I don't want a new bottle, just a pump. Each time though I lose a week of using the med. 
I'm going to continue the treatment for a year before I decide.  Yeah... hair is kinda that important to me I guess. 

I saw zero results on the first round of products for hair thinning. Through the HIMS app, since I was not satisfied with the treatment, I checked and made sure I was NOT set up to renew another order. Then without a day or two heads up, I received an email stating that more products were just shipped and I was getting charged again. (Another $195)
Contacted customer service right away and I was told that they will not stop the shipment and will not refund my money.
Before any company auto-renews your subscription, it sends you a renewal notice. This isn't a bill or an invoice, it's just a renewal notice to simply remind you about when your subscription expires and that you'll be automatically charged when it does. 
100% SCAM on a product that doesn't even work.

What an absolute joke of a company.  I placed an order, they took $195 from me, and I still haven't seen a delivery.  That was weeks ago.  Their customer "support" told me that their pharmacy is overloaded.  I'm sorry, you only have one pharmacy?  And then she "applied" a 15% discount.  After I've already paid.  Are you going to send me money?  This is company is trash.

I wish i could give stars in negative. I signed up fod weight loss and the provider was available and signed me up and charged my credit card right away. But the medication they are giving, holy crap. Its to treat depression with 5% chance to loose weight. I took it for 2 days and then stopped as i was in a haze for those 2 days. Didn't feel like eating so definitely will loose weight. Contacted Hims and i can see provider status as green but no response, got a BS automated text saying call 911. Then got a text to keep continuing and i said what are alternatives and silence since then. Definitely a scam.

Avoid at all costs! So many more affordable, and professional options like Keeps, or just your regular doctor. The doctors at Hims are petty, unreasonable, stubborn, unprofessional, and judgemental. Especially Dr.Brawtka, or whatever its name is. Not even real doctors at Hims. Just trained responders, like when you message your bank. BUYER BEWARE, AVOID HIMS AT ALL COSTS. 

HIMS is a SHAM and a RIPOFF

Go to your local pharmacy instead. Pay 1/10th of the price and get actual support from a prescriber and pharmacist 

I noticed a new charge for $195 on May 27, then I checked my emails or texts and did not see anything. So I checked with the bank and hims.com charged me, so I logged into hims.com and did not see any order there at that time, but I realized that it was the renewal for the product that I ordered half a year ago. I found the cancel option for the renewal and I requested it, but it was the future renewal. So I emailed them right away to ask for cancelation(they claim to respond in 24 hours), but I got an email back 5 days later. During these five days, I tried to contact them again by using their online chatting system(No one picks up their phone), and the person who talked to me later, Jonas W, emailed me back on the second day after I sent an online chatting message and refused to cancel my order and saying that I did not contact them early enough, I said I emailed you guys 5 mins after they charged my card, even before they created the order info, and he just ignored me. I asked them why they did not send any information for the renewal order, and he still ignored me. Even today, I still have not received any email about this order. I checked online and so many people got robbed by this company, either first-time buyers or renewals. Please help us and punish a company like this.
The product is overpriced and did not work.

I bought this as a gift for my husband and he absolutely loved it. He used for approximately six months and noticed great results.  definitely must buy

Hims took my money ($195) almost a week ago, hasn't shipped my product and was told it will take about another week to receive. REQUESTED to CANCEL and GET A REFUND and was REFUSED REFUND even though my order HASN'T SHIPPED ! HORRIBLE SERVICE AND COMPANY. DO NOT USE. I RECEIVED MY ORDER FROM KEEPS IN A FEW DAYS AND GOING BACK TO THEM. CONTACTING ATTORNEYS FOR CLASS-ACTION LAWSUIT. NOT RIGHT TO REFUSE ME MY MONEY BACK ON AN ORDER THEY HAVEN'T EVEN SHIPPED ! ABSOLUTELY HORRIBLE EXPERIENCE !!! CROOKS !!!

My Rx was approved for processing on September 3rd - and won't be delivered until Monday the 16th - this is unacceptable length of time - 13 days! This is not at all what I expected.

No where on the hims site do they provide anything that reflects that a client will have to wait 13 days to receive their Rx after approval for processing. I will no longer do business with hims for several reasons - lack of transparency on their website - lack of responsiveness of Customer Service channels (email; chat; FAQs) hims too dependent on automated approaches to customer service; an unacceptable length of time to receive the Product once approved for processing and lastly, very difficult navigation to cancel a subscription - not user intuitive - they make it too difficult to receive responsive customer service and to cancel you subscription.

Warning!  Significant side effects!  The compound they suggested contained Prozac. It had the opposite effect of what I was promised. I was unable to achieve an erection and was unable to reach orgasm.  

I ordered the weight loss stuff from Hims. Never spoke to a doctor, but they charged me $690 anyways. My doctor told me not to take it, so I tried to contact them to cancel my order. I could not get in touch with a human for two days and when I did, they told me it might be too late to cancel my order and get a refund. When the product arrived, I sent it back. When I tried to log into my account, I found that THEY DISABLED IT. I never even received an order number or confirmation email! I filed a complaint with the Better Business Bureau, they responded saying it would be resolved. It has not. That was over a week ago. 

Let me make this clear: They sent me a product I COULD NOT TAKE, I sent it back and they have YET to issue a refund. They have straight up stolen money from me. I don’t even have the product, and even I did, I could not take it. I just want my money back!

A lot of these business models rely heavily on trying to get you into a subscription that can feel aggressive sometimes.

In a category that has become a little over-saturated, I still see Hims as one of the true innovators in the category and leading these movements. (ie. the news they are teaming up with Urban Outfitters to offer Makeup for Men). Would still be the first company to go to for any of their offerings. Solid products.

I really like their shampoo and conditioner as well as their vitamin c face serum. All seem to work well and are economical. I have also tried the facial moisturizer and sunscreen. They are definitely fine but not my favorite. I don't really care for the smell of the sunscreen.

Horrible customer experience. Mayra V and Jessica R have rocks for brains. I received the prescription for someone else and they don’t want to refund me the $264 for my medication nor resend the correct order. 0/10 stars, do not order from this company so you’re spared interacting with these (2) idiots.

I love Hims! From Rx skincare, to drugstore essentials and vitamins, to mental health... this brand is pushing the boundaries and exploring new heights in men's personal care, and we need it! The brand has secured great partnerships, offer quality products, and I love the branding!

Used to buy my rx for eyelash serum. Very easy to order and arrived quickly. 

Extreme hair loss! This product sent me into a down spiral, hair wise, and I am so worse off!! During your time in the treatment, you are expected to lose hair in order for it to return, but guys…this went way past hair loss. This product seems to take all your hair away and then bring in new hairs that are dependent upon the treatment. The hair supplement industry is a multi million dollar industry, and they want you to be hooked, but literally I only WISH I could go back to where I was before I started treatment. Literally if I could go back then and have that much hair right now, I would be doing flips. Balding is so emotionally hard, and I have been very sad about it, but true identity can only be found in Christ and who He makes you to be. Obviously take care of yourself, but walk in His light ultimately and find peace in who you are becoming. 

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