5mo ago
Hey Harper markets itself as a brand that empowers women, with warm messaging, hearts, and exclamation marks everywhere. But my experience shows a very different reality. I had a delivery issue with Evri: they claimed to attempt delivery and provided a questionable “proof of attempt” (a blacked-out photo). When I raised this, Hey Harper CS completely avoided accountability. Legally, as the seller who paid for postage, they are responsible for resolving delivery issues, but instead, their response was dismissive, filled with childish emojis, and offered nothing beyond “it will be delivered, come back if not.” This is a far cry from the supportive, ethical image they project. It feels like a brand focused on profit rather than people. Atolea, by contrast, handles such issues responsibly and ethically — a brand that actually delivers on its promises. I will never buy from them again.