Hair Story reviews and discussion

3.8

77% of reviewers would recommend to a friend

Reviews mention

  • Shiny, soft post-wash finish
  • Frizz-reducing, curl-enhancing performance
  • Elegant, spa-like rosy scent
  • Versatile, effective styling products
  • Heaviness causing limp roots
  • Inconsistent scalp cleanliness results
  • Rancid-smelling deep cleanser
  • Awkward, finicky pump packaging

Hair Story earns mixed reviews: New Wash often leaves hair softer, shinier, and less frizzy—many users report healthier curls and textures—but several reviewers say it weighs hair down, leaves roots looking greasy, and never feels truly clean without extra scrubbing. Reviews also praise the rosy spa-like scent, one-step simplicity, and effective styling aids like Powder and Hair Balm, while criticizing the Deep version’s rancid smell, packaging and pump design, and the need to use a lot of product to avoid buildup.

AI summary based on Thingtesting reviews

22 reviews and posts

  • I have tried Hairstory three times over the last handful of years, each time hoping the problem was me. Maybe I was using too much? Too little? Not scrubbing enough? Not rinsing enough? All I know is that the alleged “magic” of this stuff is that it weighs down your hair, making it feel like day five hair on day one. I have naturally curly, medium thickness hair that I also wear straight. I can only assume Hairstory is for a very specific hair type — fine, flat, who knows — just not mine. In terms of accompanying products, the Balm is ok but the Powder is gross and makes my hair sticky and feel even dirtier. I’m so confused at the raves this brand gets! I rarely write reviews but figured there must be other folks like me out there thinking they’re the problem. No girl. Hairstory is the problem.

  • Wowie New Wash is a life changing product. This great smelling cleanser has entirely replaced shampoo and conditioner in my shower, and I happily use it twice a week. My hair feels clean and soft and looks the same every day, which is probably my main goal hairwise. I’m also completely addicted to the hair oil, which I apply to my ends when my hair is dry. It’s the best smelling product ever. I would use it as a full body moisturizer for the scent. I love receiving my New Wash as a subscription and not worrying about having to order more. Everyone in my house, including my 1 year old, happily uses New Wash.