Gentle Herd makes sustainable clothing that uses cashmere sourced from Inner Mongolia.
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Made two orders on gentle herd website, with big discount codes advertised to me heavily on Instagram. Quality is quite good for it's price, I wear them for WFH on a daily basis. Some pants have tight waistbands (I wear S) but overall I like the products.
Shipping could be a bit slow since it comes from China.
Service is terrible. I never received my order and was told to contact the carrier myself. Couldn't say about the quality of the product because I never got the chance to know anything about it. Lots of back and forth of circular conversations that led me nowhere but to SOLville. Boo on you!!
If a package was not received, do the right thing. Any business should anticipate this occurrence. Instead of a new customer becoming a potential repeat, you now have nothing.
Sent emails, did everything i was told online to get my order returned with no contact back from Gentle Herd. Make sure what you buy fits you because you will not be able to return it !!!
Horrible customer service !!!!