Freja New York
3.5 • 15 Reviews
Freja New York makes a collection of vegan leather bags in small batches for modern lifestyles.
3.5
Freja New York earns mixed reviews: its structured totes like the Paloma, Lafayette, Caroline, and Linnea win praise for durable vegan leather, light carry, clever pockets (key leash, water-bottle slot), and polished design, but several buyers report poor customer service and restrictive returns. Reviews note standout organization and longevity, yet call out capacity quirks, stiff material on some styles, heavy feel when packed, sharp zipper on the Paloma, color transfer lining, and absent protective feet.
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1y ago
Snagged the Paloma on Black Friday a few years ago and it is now my go-to work bag and it’s honestly been great. It fits my 16" MacBook Pro with no problem, and the quality is nice — feels really well made and looks polished without being flashy. It does get a little heavy when it’s fully packed, but the structure holds up and all the interior pockets make it easy to stay organized. I really appreciate the design details — it’s functional, clean, and just works for my day-to-day.
8mo ago
I've had this bag for 2 years and the leather has lasted well. I do think for the price there should be feet to help protect the bottom of the bag. Additionally, it doesn't hold THAT much stuff and when I put my 13' laptop in I can't buckle the medal tab. I have to know I will only be carrying minimal items when I use this bag for the day. I have gotten many compliments on it though
I got the Paloma bag in Taupe from Freja and though it has only been a week, this bag is my absolute love! It is so well thought of. Super spacious, very chic, broad straps and it even has a space for a water bottle such that the shape of the bag doesn't get altered. By itself the bag doesn't have a lot of weight, which was also such a massive plus point for me! Packaging was excellent and the bag comes with its own original dustbag. You can tell it was packaged with care. The price is definitely on the steep side but so far it feels like a darn good investment. Hopefully, it stays so.
1y ago
I bought the Paloma tote bag based on a TikTok review and now I think it was a paid review. The vegan leather is very stiff. But the worst thing is the top zipper. I have never cut my finger on a bag, but it happened THREE times before I had to stop using the Paloma. The first time it happened, I thought “that’s weird, how did I cut my finger?” And didn’t think of my bag. Then I got another cut and I started to suspect the bag. When it happened a THIRD time and BLOOD WAS RUNNING DOWN MY FINGER right after reaching into the bag, I knew for sure what was causing the cuts. I asked my husband to take a photo of my finger (after it stopped bleeding) and went online to see how to exchange or return the tote. Lo and behold, Freja doesn’t allow returns after two weeks and the item has to be unused. The thing is, it took more than two weeks to figure out what was causing my finger cuts. I sent an email with the photo of my cut finger and requested to return the bag and I would buy another Freja purse that doesn’t have a top zipper. My request was refused and I was offered a 15 percent discount on another purse. Are you effing kidding me??? Their product CUT my finger, I offered to purchase another bag without a top zipper, and they said no. I would have been a longtime customer, but now I will never buy another Freja product and I will tell everyone I know to avoid this brand. Absolutely amazing the horrible customer service.
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What is Freja New York?
Freja New York makes a collection of vegan leather bags in small batches for modern lifestyles.
In their own words
Forever pieces for a well considered wardrobe. Handmade vegan bags inspired by purpose, with a transparent creative process.
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