Freja New York

3.9 7 Reviews

Freja New York makes a collection of vegan leather bags in small batches for modern lifestyles.

Freja New York Reviews

Freja New York reviews

3.86

71% of reviewers would recommend to a friend

7 reviews

3 months ago

I purchased the chrystie bag and found the style to be unflattering so I reached out per return instructions on Freja’s website and that’s when my issues begun: DO NOT PURCHASE IF YOU’RE UNDECIDED ON THEIR BAGS. The return process is a nightmare! I have been going through hoops to get a refund. According to their customer service rep, they need 15 business days to issue a refund. I waited the 15 bus. days, followed up w/CS and received no response. I find it comical that after a purchase is made, the founder Jenny, promptly sends an automatically generated thank you and points out that she's a human run business…. that is until you attempt a return. Anyway, I was only issued a refund after taking my issue publicly to Jenny and Freja’s Instagram. Ofc they hid my comments and continued to stay silent on the matter. Sad that it takes a dissatisfied comment on a business/founder's public feed to resolve an issue these days

2 years ago

I ordered the linnea tote in cappuccino via the sample sale section. I adore it and have used it almost daily for my commute, carrying my laptop and water bottle, among other items. For the year that I've used it, the shape and structure have held up a very well, and I don't baby this bag by any means. Other thoughts on Freja: Lightweight, size does not overwhelm my petite frame, classic, chic, versatile, soft, high quality materials, minimalist, strategic influencer marketing strategy, personalized customer service

Feedback

Offer slightly smaller versions of the tall tote. The dark red lining in my tote has some color transfer issues when I put my airpods case in my bag.

a year ago

The first Freja bag I bought was the Caroline and my collection has only continued to grow! I wear the Caroline as my everyday purse for dinners and weekend outings then I got the Lafayette for work / holding my laptop throughout the week. The quality is fantastic and looks the exact same since I bought it. I also love the brand's mission of being sustainable and supporting an AAPI/women-owned brand. You would never know it's vegan leather.

a year ago

Three words to start with describing the Paloma tote: efficient quiet luxury. The bag is large enough to carry all of my work essentials including my laptop, charger, water bottle, and notebook. I can even throw in a change of clothes. But the bag remains light and portable on my commute to and from work. The bag is divided into three main sections, two large side pockets with internal pockets to put small items, and one large middle section to zip my laptop into. The material is smooth and soft, and from what I can tell durable and easy to clean which is a must in NY. Love this bag!

a year ago

I took a leap on the brand's lafayette tote and it's honestly the bag of my dreams. I have owned the bag in oat for a few years, have taken it on countless international trips and it still looks brand new. the color is surprisingly easy to maintain, which was one of my biggest concerns. It's become my daily driver and I am always reaching for it over my other bags. After using freja i don't thihnk i can ever live without the key leash and genius system of pocekts! I've never found another bag like it on the market.

a year ago

I ordered a tote bag with a specific color and received a totally different color. I am trying to reach out to customer service but unable get response on timely manner. I have a travel planned in 2 days and that’s why ordered the bag.

a year ago

Absolutely splendid experience purchasing a tote. Had some issues with delivery damage but customer service was incredible and my wife is extremely happy with the quality of her tote. Stephanie in customer service deserves a shout out for being so prompt and helpful.

Feedback

Stephanie in customer service was very prompt and helpful, kind and courteous in communication. Appreciate her help and happy with our product, the tote.