5mo ago
Worst customer service I’ve ever experienced. Bought a pair of loafers in November. They sent a product that wasn’t advertised in photos. I explained it to them. They take days to respond. They said they’d send the correct product. They never sent it. They continued to say that “they’ll get it out ASAP”. I continued to follow up so they offered a 20% refund for the inconvenience. Then after not hearing back again, I continued to follow up. They said because they sent a 20% refund they no longer have to send me the correct product. THEY SENT A PRODUCT THAT WAS NOT ADVERTISED. I ordered them in November. It is almost February. No refund. No correct product. Just delaying and horrible service. Would NOT ever use this awful company again.
