Fashion Nova, a fast-fashion brand, designs trendy apparel for women featuring inclusive sizing and affordable prices.

Richard Saghian

Clothing

Fashion Nova offers trendy, fashionable items and speedy delivery, but suffers from poor customer service, inconsistent sizing, low-quality materials and a frustrating return policy.

Fashion Nova

Pants

Shoes

Women’s Clothing

I purchased these shoes from fashion nova and the quality is everything it’s exactly what it looks like a I have a get a different size though because it fits a bit small

Jeans are soft, Returns are almost impossible tho.

I have one comfy Barbie pink crop top and skirt from Fashion Nova, and I love my outfit! If you are adventurous and want to stand out, Fashion Nova is a great place to shop.

I ordered a package not one product was over delivered to the provided address at the time of the purchase when I email the only option of automated customer service. I received an email saying they wanted to give me 50% of my refund for something that hasn’t been delivered, there is no way to speak to anyone about the issue and they are not willing to fix their mistakes this is literally stealing I don’t know how it’s legal to do this 

Horrible company that focuses only on marketing and not quality products. The customer service is even worst. 

MERCHANDISE after I returned Pants that werent TRUE TO SIZE TOO BIG!!!!! they kept 4 pairs pants & never gave me my money back & REFUSED TO RESPOND TO EMAILS OR COMMUNICATE BK! & NO CUSTOMER SERVICE LIVE AGENT TO SPEAK TO ONLY EMAIL ADDRESS ! & THEN THEY WONT RESPOND!!!! ITS A LOSS ! MOST DISHONEST COMPANY EVER! CLOTHES MADE CHEAP ANWAY & NOT WORTH IT!  My 1st TIME & LAST TIME BUYING ANYTHING FROM THIS GUTTER RAT SCAM COMPANY!!!!

Fashion nova has amazing deals and is shipped to your door very quickly. All of my items have been high-quality and reasonably priced and definitely fun and fashionable  

First of all, the clothes I purchased were not at all the quality that I expected. Secondly, I had to pay $7.99 for a QR code and my estimated return is the price of the item. It doesnt include the taxes.  I feel completely ripped off. Once I find something worth purchasing with my credit, I will not buy there again and I will spread the word to others to avoid buying from them. 

Buyer beware! Clothes are smaller than sized. Return policy is so predatory. You only get store credit regardless of the issue and then then they force you to pay for your own return! I will NEVER do business with this shady operation. 

Ordered a fur coat that got stuck somewhere and never arrived. There is no customer service number to call all the communication happens through the site and via emails that we written by bots. I don’t even know if I can get a refund and who to talk to at this point. Super frustrating and disappointing.. don’t use 

I received an email from you guys with an estimated delivery date of Friday I did not mean for express shipping I paid extra for Express when I was trying to pay for Rush and I got an email saying thank you for your order that my estimated delivery date was Friday I even reached out via social media I have a red carpet event on Friday and needed a dress and the fact that I had an estimated delivery date of Friday and now it's saying Monday is unacceptable I have been a devoted fashion Nova customer and this is really an emergency.
Not to mention I put my order in on a Tuesday and I'm being told Monday for my delivery and I chose express shipping not to mention the countless times I have tagged your company in my photos and Hauls. If you place an order Tuesday how is the delivery date Monday when it's express shipping that's 6 days not three or four do not order from Fashion Nova if you are in an emergency and need an outfit

One thing they could improve on is the waist band elasticity. The tights seem always show too much of my Plumber’s Crack lol. But overall good product. 

I love to stay fit and workout so I grabbed a couple pairs of Fashion Nova tights. They are pretty comfortable, don’t shrink and they even have pockets which I think were the first pair I ever had with pockets. 

Fashion Nova could extend their return policy. Sometimes people don't wear their new items immediately after receiving them.

Make sure you check the stitching of items upon receipt, because you only have 7 days to return defective items. I am stuck with a dress that was poorly sewn because I didn't check the stitching immediately. 

Sets were well designed and I was beyond satisfied. 

Over the past 2-3 years I have found myself ordering more and more trendy, stylish and innovative clothing from Fashion Nova. From head decor all the way down to slides and undergarments. Fashion Nova continuously stays up to date with the latest trends and influencers in todays society. I recently purchased dresses, slides as well as sets with no hesitation 

They need to find another company to ship their items. 

My sister has been trying to get me to order from fashion nova for years and I didn’t want to because I didn’t believe the hype. I should’ve stuck to how I felt, I decided to order from them and I never received my package (it’s been 10 days) and I contacted the carrier they use, they marked my package as delivered AFTER I contacted them. But guess what? STILL NO PACKAGE and in fashion nova policy they say they don’t issue refunds if the shipping carrier said they delivered the package -__-

I’m never ordering from them again.

I've read these reviews about Fashion Nova on here, and I'm kind of surprised. I have ordered quite a few items from FN, and when ordering I always read the reviews to make sure the size, and quality, and if the garment actually looks the same upon delivery. If its up to Par. FN has a lot of variety, and I believe their target audience is    women, (20-40)  what's impressive is that you can get the same outfit from a size 0-24 XS-3X. They cater to every woman. I'm a natural woman no surgery, My genes a big butt,  thick thighs, small waist, and 36 D breast, the type of body women are out here paying thousands of dollars to have. Fashion nova gave me an opportunity to actually purchase pants that fit perfectly.  Not to big around my waist, not to tight on my thighs, and tailored just right for my romp. Bravo FN! As far as above and beyond. I ordered a 11 pieces From FN on 04/29/23 for a birthday trip. It arrived on 05/02/23. 1 item was damaged.  I immediately reached out to FN. Explained the situation asked if they could please help by sending me out another pair before my out of town trip on 05/06 Customer Service responded right away, via email. I followed their instructions as far as sending pics of damage item. They went above and beyond. On my Birthday 05/03 they immediately shipped me another pair of tights, and they arrived on 05/05 a day before My trip. Talking about excellent customer service. I was surprised.  Shocked. They did it without receiving the damaged item first, per their policy. The agent who handled the situation did exactly what and outstanding customer service representative should do. Because of this I will continue to shop Fashion Nova, and I will recommend Fashion Nova to my Friends and Family.  If you have issues with deciding if an item is going to fit right; Just remember to read the reviews before you make a purchase. A lot of the time women leave their measurements, height, weight, that may closely resembles yourself. I believe it also depends on your build. But I've been spot on in ordering because I always read the reviews before I order. Thanks Fashion Nova!

do not buy here!!  If you want to return or exchange something, they do not refund your money, they only give you credit to buy something else and most of the clothes are defective, horrible quality

I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as “317” which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me “the order says delivered” but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address  (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can’t help me. Ridiculous scammers. I will never ever order from them again. I’ve never dealt with a company so this ghetto or shiesty. 

DON'T PURCHASE ANYTHING FROM HERE. No customer service number and a automated email response. There's no live person to assist you with anything..... I placed a order with them and they sent me a tracking number that showed no movement  for at least a week.  I contacted fashion nova through email because There's no phone number.  They kept sending an automatic response about my package assuring me that my package will be delivered by the delivery date, but there wasn't a accurate delivery date.  This communication was going on for about 2 days until they finally lied and said the carrier lost my package.  They wouldn't refund me until I filed a claim..hmmm what claim?  they the one's that lost my package so, I should have to file a claim.  I also ask them to reship my package with overnight and they also refused to do that .....I had to go through my bank for a refund.  There wasn't any resolution on they're part....something should be done about this company 

If I could give them zero stars I would. Never received my order and their way of making it right is to show a picture of a delivery in the dark.  This picture could be any delivery as it certainly is not my house!  Package was never received. Super disappointed and would not recommend ordering from this company. 

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