Fashion Nova, a fast-fashion brand, designs trendy apparel for women featuring inclusive sizing and affordable prices.

Richard Saghian

Fashion Nova's customers appreciate the softness of their jeans and the unique, standout designs. However, they are strongly critical of the brand's return policy, poor quality of some products, and challenges with customer service.

Fashion Nova

Shoes

Women’s Clothing

Clothing

Literally every experience I have with them is horrible. They lost my package the very first time I ordered from them and didn’t reimburse or send out another item. And they don’t have a call center so they will just start to ignore your emails. With my recent order I paid for expedited delivery and they sent my package back because the delivery driver couldn’t find my address( I had the correct address, I checked and made sure) so my order was sitting in a warehouse for a extra 5 days and when I emailed them about it they only could give me a gift card and have me reorder the boots that now wouldn’t come in time, and went up $15. And an even if I wanted to get them redelivered I would have to pay a higher fee to get them delivered on time. Save the headache DONT shop here you can get a better service at SHEIN or PLT.

Their sizes are always off but their photos look great and that's very deceptive.I never had a nice experience with them the few times i bought clothes from them.Please don't waste your money buying from this store.

If I could give ZERO stars, I would. WORST customer service EVER!! Beware buying from them and having an issue with their items. Although they have a lot of cute items, just as the other reviews say, they mass produce, so beware of damaged, defective, and incorrect sizing of items. On their website they state you can report damaged or defective items, but if you report more than one time, you are put on their list and will be labeled as submitting numerous and excessive claims. I ordered a set in a size small and received the jacket in the correct size, small but the pants were huge and labeled as a size medium. When I submitted notified the company of this and provided pictures of the label inside of their clothing, they accused me of lying and altering the label. I don't know what they would think I would possibly gain by doing this as I had never ordered this item before and was simply trying to notify them, and I would have happily sent the item back to them. But the email exchange went back and forth and like others stated, there are no humans you can speak with if you have an issue. I sent the item back anyway although they denied the claim and repeatedly accused me of numerous claims, which was a lie as well as denying the claim. Their items are NOT HIGH END AND NOT OF HIGH QUALITY, so I don't know why they're acting like they can't make mistakes just like any other company. So, beware if you're going to make a purchase and receive anything that's damaged and you're thinking about reporting it as a claim. Especially more than one time, you will become one of their excessive and numerous return/claim customers. How does a business who operates primarily online have such rules as this? Pretty lame!! 

This company is the WORST. Once you place an order with them there is no chance of changing anything about it, even one minute after placing the order. I understand they don’t post poor reviews either. Very unethical 

I purchased these shoes from fashion nova and the quality is everything it’s exactly what it looks like a I have a get a different size though because it fits a bit small

It’s literally AWFUL quality I bought a set a few days ago after being tricked by an influencer obviously payed to make them look good on TikTok. It arrived today and the quality literally feels so CHEAP. The sleeves and shirt in general is just so itchy and tacky and tell me why the pants were way too large for me but then the shirt somehow managed to just be the perfect size? Makes no sense to me. And don’t even mention how thin the clothes are! It feels like I just bought some set off shein for £12 but mind you this was £50 PLUS SHIPPING AND TAX!! I was thinking about returning it but reading the other reviews about the customer service and how bad it is I don’t think I’ll be able to! That’s about £70 down the drain.

Jeans are soft, Returns are almost impossible tho.

Their business practices are unethical. Such as their returns policy - when you return an item they issue you a gift card and refuse your request for refund to original form of payment.  I will never buy another product from this shady business.

Horrible they don't give refunds no matter what, unacceptable these days for a company to keep your money and force you to purchase from them. Horrid never again to many other choices. This how you reward your customers!

I have one comfy Barbie pink crop top and skirt from Fashion Nova, and I love my outfit! If you are adventurous and want to stand out, Fashion Nova is a great place to shop.

About Fashion Nova