14d ago
I love what this company stands for but I am terribly disappointed with the product and their service. The bouquet I received was wilted and some flowers were dead all together. The packaging was beautiful but the flowers were not in water; they came with a wet sponge wrapped around the stems. I was not home when the flowers were delivered, nor was I alerted that I had received them so they sat on my doorstep for several days. It was only when I called the company to ask when they were delivered that I found out they had been delivered days prior. The label on the box stated they were sent from Florida and I live in California so even if I had received them upon delivery, they would have been without water for 24 hours or more, which is not sustainable for fresh flowers. The company took no responsibility what so ever and offered me a discount on a future order as a concession. This makes no sense, 1. Because my friend sent me the flowers as a thank you and 2. Why would either of us want to spend more money on a poorly packaged product. If you are going to offer a flowers by mail, they should be delivered in water and you should alert the recipient that they have a perishable gift waiting for them.
