7mo ago
PLEASE do not buy a plant from this company. Absolutely horrible. ordered my first plant 5-6 weeks ago, received it 2 weeks later, excited to open it only to find the plant dried out and dead. I contacted the easy plant team (which is also another headache, with AI robots) all I was offered was a replacement or a refund. at the time I thought that was fair. they ordered my another plant and again 2 weeks later received that said plant. Once again, excited to open it, only to be disappointed even more than the first time. they sent me the most poor excuse of a "huge" plant. looks nothing like pictured on their website, stands 12-16 inches shorter than supposed to. I wish I can attach photos. pictured the birds of paradise have several and I mean several leaves. the plant I received only had 5 leaves and one was completely broken, so call it 4-1/2 leaves. and now all they say is "I’d love to make this right for you. I can either send a replacement at no cost or issue a full refund for the original plant; whichever you prefer. Just let me know what works best for you, and I’ll take care of it right away." sounds like another AI robot with no care. now I have to wait for another 2 plus weeks? just to be disappointed again?
