1y ago
Terrible customer service! The socks I bought are great quality, however on the website the socks are listed in 4 sizes (S,M,L,XL) I ordered XL and received L. When I asked I was told that L is both L & XL. The socks do not fit and when I emailed I was told that they do not accept returns. My order receipt states they have a 30 day return policy but the websites states no returns. They claim this is for sustainability purposes. However I was sent the wrong size and Doublesoul won’t give me a refund. I won’t buy from them again
