I purchased a new EasyPress 2 and, due to personal circumstances, stored it unopened for over a year. Upon its very first use, the unit failed to function, generating an 'E3' error, and would not heat up.
When I contacted Cricut customer support, I was informed that because the purchase date was past the one-year warranty, they would offer no refund, repair, or solution, despite the machine being verifiably new and defective upon its initial use. My attempts to explain the situation were dismissed, highlighting a company policy that prioritizes a strict time limit over product quality and customer satisfaction.
This policy is a significant risk for any consumer. It means that even a brand-new, factory-defective unit is unsupported the moment its one-year anniversary passes. A company that will not stand behind its own merchandise, particularly a high-priced item that never worked, is not a brand to be trusted. Buyers should be aware of this risk before investing in any Cricut product."