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Cherry Los Angeles

2.4 • 5 Reviews

Cherry Los Angeles makes a collection of hand-made fashion pieces.

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Cherry Los Angeles Reviews

2.4

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  • 4mo ago

    I am currently in touch with Kris Tubiera (customer service manager) and she is just terrible and not helpful at all. I am trying to return my item for a size exchange and from their return portal system I have sumitted a return and have already paid 45 dollars for the return shipping fee. Now Cherry won't even prepare the airwaybill for me so I can bring it to Fedex and have it shipped back to the warehouse unless I pay Fedex myself. I feel like they have no experience in dealing with this type of things at all, one of the worst customer service experience I've had in a while!

  • 4mo ago

    I can’t recommend to stay away from this company enough. Awful customer service and very dishonest business practice. We ordered a hat for $110, which included $11 for shipping for something that never got shipped to us. Despite their purchase confirmation saying it takes 1-2 business days to process shipping, our FedEx location didn’t receive it for 9 days. It sat there for a few days, and of course, mysteriously disappeared. FedEx didn’t want to take responsibility and referred us back to Cherry. Because we didn’t purchase the shipping insurance, which should be built into their ridiculous pricing anyways, their rude & greedy customer service rep, Kris Tubiera, let me know that because we didn’t spend the few extra dollars for insurance, they weren’t willing to help with our missing order. Buyer beware, nothing on their website is worth what they charge, but add in the shady ethics that they operate by and I can easily consider this one of the worst online shopping experiences I’ve ever had and they could absolutely care less. Sham of company and not worth risking your money over, or having to spend extra money just to make sure you actually get your order.

  • 3y ago

    The quality, designs, & collabs they do are all some of the best I've seen. Their iconic red pops & is super recognizable. Some of their womens tanks, leggings & bike shorts run a bit small. I love this brand however, I had a problem with an order. I placed an order for a shirt, weeks went by, & there was no update. It took them about 2 weeks to get back to me saying they couldn't find the last of the shirt that I had ordered. Had I not reached out, would anything have happened? I was pretty disappointed with the customer service I received on that order. I will continue to order because the quality of clothes is great, but please work on shipping times & customer communication. Also - check out their archive sale! You can get the password by signing up for their emails.

  • 2y ago

    Only here because I heard Bieber wears it and I like the baggy jeans aesthetic. Is it made in California? If so, we love that. Trucker hat gas-station 00s sleazebag vibe? Yes, we like that. Is it expensive? Yeah, if it's produced in USA the labour will cost a lot. Is it made well? I have no idea, will probably buy second hand if I get that far. Until then, it sounds good but I don't have the time or cash to road-test it - YET.

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What is Cherry Los Angeles?

Cherry Los Angeles makes a collection of hand-made fashion pieces.

In their own words

Los Angeles Based Fashion & Apparel. Hand made in Los Angeles, California. Protect your Cherry