4.8
5mo ago
I purchased this Calpak backpack a few months ago because of the brand’s reputation for quality and travel-friendly design. Unfortunately, my experience has been very disappointing. After only a few months of normal use, one of the main shoulder straps has begun ripping away from the top of the backpack. The tear is getting worse, and it’s now at the point where I can’t comfortably or safely carry the bag on one shoulder. This is not the type of wear I would expect from a backpack marketed for travel and daily use, especially at Calpak’s price point. I take good care of my belongings and was not overloading the bag or using it in harsh conditions. This appears to be a durability and construction issue rather than misuse. While I love the look and design of the backpack, the quality simply does not match the aesthetic. A travel backpack should last far longer than a few months, and this defect makes the product unreliable for everyday use. I hope Calpak takes this feedback seriously and improves the reinforcement and stitching on their straps, because the design is great, but the execution needs work.
