3y ago
Both the product and the customer service experience were terrible. I was left with a rug burn like rash on my legs after use. I reached out to the customer service center after seeing their return policy. I got a quick response after my first outreach which seemed to show genuine concern for my experience. However, the solutions that they offered (a gift card to purchase another product or partial refund following a manufacturing inspection, which would take up to 30 days) were not acceptable. The communication from there on out was spotty and though they repeatedly stated they were upset that I had a negative experience, they never took action to correct the issue. I paid for my initial order with Paypal, so I ended up filing a claim through Paypal. Bleame then reached out to me and told me they wanted to issue a refund but that the claim being open with Paypal prevented their system from doing so. I reached out to Paypal who clearly stated that you should NOT close your claim until your issue has been resolved. Paypal even sent me the instructions they give to vendors on how to issue refunds related to claims. I shared this information with Bleame and asked what the specific issue was with the system that prevented them from issuing the refund and they stated they were a "small family business" without the same resources as large companies. I did end up getting a refund, but only because Paypal reviewed the claim I submitted and ruled in my favor. I think if I had ordered directly from Bleame I would have been out of luck.
Feedback
This product doesn't do what it claims to do and the customer service experience was terrible. The return policy on their website does not accurately reflect what they offer when you initiate a return. I would not purchase from this brand again and would discourage friends from ordering from them.
