BaubleBar reviews and discussion

Beautiful and quality jewelry and fantastic customer service from Tiffany when I did need assistance on a matter. ❤️❤️

I had an issue with my order and the Bauble Bar team handled it with ease. Devin was the team member to help me and she did a great job and offered me great customer service. I definitely will be working with this team again in the future!

I recently had an issue with an earring. Within an hour of wearing it, one of the earrings fell off and was lost. I contacted Bauble Bar's customer service team and was absolutely blown away by their quick and thoughtful response. They promptly replied to my email and assured me that they would replace the lost earring. I was so grateful and honestly not expecting such amazing service. The prompt and caring response from their team made a disappointing situation much better. Thank you, Bauble Bar, for your exceptional customer service. I will definitely continue to be a loyal customer and highly recommend Bauble Bar to everyone!

I received excellent customer service from Malachi! They were quick to respond to my inquiry within a few hours and emailed me back immediately after my response. They were exceptionally polite and respectful. Malachi solved my issue quickly and efficiently.

Great high quality products and great customer service team with Devin and Chani who helped me resolve an issue with my order.

Love the products & they have a great customer service team—specifically Malachi!

Awesome customer service! I purchased these beautiful earrings. I love this website it's amazing they'll always take care of you. 10/10

I have it 4 stars because of customer service. I reached out about a necklace I purchased that tarnished after one wear and Malachi handled everything and refunded my money right away.

Beautiful products, affordable prices, great customer service!

Service is really great! Jamie walked me through how to open up the class of my new tennis bracelet, which was very helpful!

Not only did I receive a response to my inquiry in an unbelievably fast amount of time but my customer service person, Malachi, was amazing! Friendly, helpful and extremely good at their job!

I had such a great customer service experience with Nyla! It’s what will keep me purchasing from this brand. Their jewelry is so beautiful!

I didn't receive my order yet, though Devin in customer service deserves a 5 star!

I recently ordered the Bauble Bar bubble rhinestone initial necklace in an M. Just received it and I’m so disappointed. The initial itself looks like an upside down W instead of an M. Also, it’s HUGE!!! It really should be half the size. It just looks really obnoxious instead of classy. It’s so gigantic that I would feel like a wannabe rapper with it on. I definitely won’t wear it so what a waste of money. I’m disappointed because I was really excited about getting it.

My daughter ordered the custom woven name bracelets for me- one for each grandson. They both broke rather quickly ( the difficult) self closure gizmo. They also tarnished immediately. Baublebar replaced them both and when the second one broke I got a different kind of bracelet . These are name bracelets- the kind of thing one wears everyday. But don’t. They’ll break, tarnish and in general will prove poorly made for the money.

Ordered a bead bracelet, within one minute of placing the order I emailed BaubleBar and asked to change one particular bead to a blank bead. 4 days later they responded with absolutely no help, just refused to make this tiny change in a personalized beaded bracelet. Not an option to change a bead with a + on it to a plain old blank bead. Not a suggestion, No help and no cooperation at all.

Horrible.. Tarnished after ONE week of wearing full time. Customer service would not stand by their product.

I ordered custom bracelets on October 20th. After weeks of seeing that my order hadn’t shipped, I reached out to the team to see what was going on with my order. I had to follow up several times before finally receiving word that my bracelets would ship on November 28th and that they had issued a partial refund. November 28th hit and I still had not received a tracking number because guess what, my bracelets still hadn’t shipped. I followed up, after a day I still had no answers. The customer service representative issued a full refund (which I demanded and after me having to follow up for nearly a month, it should’ve been issued without my request). I have consistently followed up to try to figure out if 1. I will still even receive this order (that I was looking forward to, otherwise I wouldn’t have ordered them in the first place) and 2. A legitimate confirmation that they were shipping, as in a date and time to except their arrival, with a tracking number. This company has thousands of orders a day, I’m confused as to why they can’t seem to get 2 custom bracelets to a customer. I would NOT recommend ordering anything from this site and if you do make sure you do NOT order anything custom. There is 0% chance you’ll receive it and if you do it will be because you’ve had to harass customer service for a month via email and then leave a lengthy terrible review. I would stay away from ordering anything! 0 stars!