Bath & body works

3.2 23 Reviews

Bath & body works makes a wide range of bath, body, and home products.

Bath & body works  Reviews

Bath & body works reviews and discussion

3.17

64% of reviewers would recommend to a friend

Reviews mention

  • Diverse fragrant products
  • Popular gift sets
  • Admired hand sanitizers
  • Appreciated aromatherapy line
  • Decreased product quality
  • Expensive pricing
  • Unsatisfactory online service
  • Concerns over ingredient safety

Bath & Body Works is adored for its variety of fragrant products, with special mention of their candles and aromatherapy line. However, they've been criticized for the decline in product quality, high prices, and poor online shopping experiences.

AI summary based on Thingtesting reviews

23 reviews and posts

  • I get why Bath & Body Works gets so much hate but HEY some people like heavy scents (that's me). I love it when the apartment has a nice smell + I love the seasonal BBW candles. I agree that the ingredients could've been better but honestly, it's so hard to find a "clean" long-lasting heavy-scented candle nowadays.

  • The fragrance is so light and refreshing, perfect for everyday wear. What I love most is how long-lasting it is—no need to keep reapplying all day. If you’re into floral, sunny scents that aren’t too overpowering, this one is a must-try. 🌻

  • I like their reward system because I get free items. However they aren’t the cleanest products so I decided to stop buying the brand and use up what I have. I think there are better for you brands out there that are around rhe same price

    Received a free product from Bath & body works
  • I placed an order on December 15 as a Christmas gift to my family. I updated the address to be shipped to the address that I will be visiting. Somehow Bath & body changes the address to the address they wanted to send it to even the address that no longer exist. When I called back December 21, I called back on December 23. They agreed to refund money as well as ship me the order at a zero cost. after being in the hospital suffering with bronchitis I am able to reach out to Bath and body Works because I still have not received the order. I spoke with Alex and Alex said there was nothing she can do and hung up on me. I have been a loyal customer to Bath and body since the early 1990s and I am appalled by the treatment I am receiving at this moment

  • I am not the biggest fan of bath and body works but that has nothing to do with their products or quality. I am more of a clean product type girl (when possible). BBW always has a great selection, and amazing sales. I shop here often for gifts for others. When I shop for myself I typically stick to their aromatherapy line, which I give a 5/5

  • I love the aromatherapy line! I got them for Christmas last year and still use them when I want to have an at home spa day

  • The beard and scruff cream is so soft and lightweight. It gets absorbed into the beard and skin easily. It nourishes the skin and leaves the beard soft. It also has a great fragrance. It not overpowering and harsh. Its subtle and delightful fragrance with shea butter. It doesn’t stay for a long time though. Need to reapply more often.

  • Bath and Body Works is the go-to place for affordable home and body scents. However, I wish that they took in mind their ingredients. I would shop there more, but I am just concerned about the complex ingredient lists and synthetic fragrances. I have a couple candles and they smell lovely, but I won't be shopping there frequently.

  • Eucalyptus mint is very relaxing! I wish it was slightly cheaper, but I'd buy it again!

  • I bought the Beach Coconut spray online, thinking it would be the same as it was years ago. It's not. It's less like coconut and more like a cheap perfume. It made me entirely nauseous. I specifically use light fragrances because of a perfume allergy, so be warned. If you are sensitive to strong fragrance, steer clear of this one.

  • A hit & miss with their products. Love the smell of the body care range but it does not last a long time. Have been a long use of the three wick candles too, but frankly have been looking out for cleaner, non toxic alternatives now. Still like their wellness range, smells great. But all in all, nothing great.

  • Quality for their products has gone down SEVERELY and the prices for them now are insane. The only reason I go now is for cute sanitizer holders and candle holders. Other than that, I pass up the store a lot more frequently now.

    Consumer
  • While I love their winter candy apple scent, I try to stay far away from this brand. I am just not a fan of their ingredients and toxicity.

  • I’ve been a long time customer. Every new season I’m right in there purchasing my favourite seasonal scents. Although I have avoided going for about a year now, I don’t know what changed but all of a sudden anytime I lit a b&bw candle, it gave me an instant migraine. Plus, the last few times I did go-3 different locations, the customer service was not great. 9/10 they are friendly and helpful, but I deffinitly got some weird vibes, which also turned me from wanting to return.

  • i’m obsessed with their candles especially the Mahogany Teakwood (it smells like Abercrombie and Fitch), they have gift sets which is perfect especially for Christmas. I also love their hand sanitizer but i’m not 100% sure that it kills bacterias.

  • They always have the cutest designed things. Air freshener plug ins hand sanitizer holders etc etc & so many to choose from. Alot of their stuff smells really good but a lot doesn't. They are way too pricey for such basic products though, have to catch a good sale otherwise I don't buy from there often.

  • The scents of the body products don’t last long but there’s a variety of scents and products. The candles make great gifts.

  • It’s okay, it’s not as amazing as it was when I was a teenager and walking inside gives me a headache now. But they do have some great scents still. The return policy has been really great though.

  • Bath and Body Works is on and off with me but mostly ON! The scents are just 💋 to me and I definitely have some favorite like vanilla bean Noel for a cozy scent and golden mango lagoon for a summer chill scent! Aswell as pure wonder for a classy scent. The only down is their lotion isn’t top quality at all, it doesn’t hold much scent and kinda smells like cleaning supplies sometimes. Their candles are an 8.5/10 they’re good just not perfect!