Away reviews and discussion

Ever since I got my Away Bigger Carry On in 2020, I have exclusively used it for travel. As a management consultant, it was the perfect bag to bring to the client site as it's sleek and professional. Now, as a leisure traveler, it continues to be perfect in terms of functionality, esp. for city travel when you're rolling your bag around streets.

Overall great product and experience. By far the best luggage I've ever had!

I absolutely love my Away bags. After asking for the Bigger Carry on for my birthday last year, I fell so in love that my husband and I both added the larger bags to our wedding registry. The four wheel structure makes getting anywhere a breeze, and these bags hold SO much. I've packed for up to 6 days in my bigger carry-on, and the built in battery is beyond convenient.

Suitcase is solid, have taken it on overnights and long hauls and it's held up quite well.

I love the bags because of the charging case and area, but the bags scratch very easily.

Nice look, super heavy and I find that the added features sort of get in the way instead of being helpful/convenient.

I own two large bags, the carry-on and the backpack. The luggage is sturdily built and feels like it would last a very long time. The integrated lock is welcomed but rarely used. There are some inserts for clothes/similar but I don't care for them. I purchased the extra suit holder which is quite nice and integrates well with the carry-on. The backpack is not worth the money, as much as I hoped it would be since the sleeve to attach to the carry-on was the purpose of my purchase. The zippers failed easily and the side pocket is poorly made. Luckily all of their items are guaranteed for life, but given the company's growth it may take a while to get a new replacement. Also, they don't accept any returns in the store, which would be a game changer if they did.

Love their products. We have the carry-on and the big suitcase. Nice design, sufficient quality. Will keep on buying their products.

I don't really understand why these suitcases are popular (probably good marketing I guess). I had an Away carry-on bag and it seemed like every other plastic hardshell suitcase on the market, just more expensive. I used it to travel a lot and the wheels got worn down and sticky really fast and the outer shell looked beat up after just a few months. You can go to TJ Maxx and buy a hardshell suitcase that is equal quality and cheaper...

The customer experience team is phenomenal. I have had to return two of my pieces (one quality, one size) and each time I had great service experiences. My carry on bag popped the zipper. Overall I am satisfied with the product, I have had some pretty big dents due to baggage handling and have popped out easily. No matter the color this will show marks from travels.

I've ordered multiple products from Away over the course of several years. I've also returned a couple products because I changed my mind on a colorway or size. From the shopping experience to the packaging and even post-purchase experience working with their customer service team, everything was top-notch.