Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • I’ve had my away bag for about four years and it still looks just as nice as the day I got it. The black color helps hide the airline wear and tear.

  • I have a set of suitcases from them and they are amazing! They hold up so well, and look really nice too. I also like that they all zip up inside of each other for easy storage.

    Feedback

    They scuff a bit easily but that might be unavoidable.

  • I really enjoy using mine, the carry on flex size is perfect for trips a week or less. They are quite light, so I don't have any trouble putting them into the overhead bins which is an issue with heavier bags for me. I have the fabric outside and doesn't show scratching or damage easily. While expensive, it is a good investment if you travel frequently.

    Feedback

    The locking mechanism is easy to use, but when it's not locked I'm always afraid the parts on the zipper that it locks to will break off as they don't seem super durable.

  • I have a carry on bag and it’s super convenient! I love all the additional compartments - this product was really thought out with the traveler in mind. It’s also very high quality; it rolls smoothly and is sturdy. It is a little costly but I love my away suitcase

  • I have had many suitcases in my life, and these are simply the best. The durability, colors, sizes, and styles make for a perfectly designed suitcase that works for all kinds of travel. Although these come at a hefty price tag, I think that they are definitely worth the investment as they will last you a lifetime. (packing cubes are a must for an amazingly organized suitcase)

    Feedback

    A lowered cost would make me very happy.

  • Got this as a gift for a family member and they were incredibly happy with it.

  • I got the suitcase as a gift for Christmas, and I like it. I have the soft cover version with the expandable zipper and it’s held up really well to wear and tear across two continents. I like that it feels compact but I don’t see what the hype as compared to other suitcases of the same price range.

    Feedback

    If there was a way to make the cases of the suitcases scratch and/or dirt free that would be really innovative.

  • Amazing luggage. The design is so sleek. The color options are great. I have the red color one. The wheels on the luggage stand up to streets of NYC.

    Feedback

    Nothing. It is such a great product.

  • I love this bag. I have never been able to fit more into such a small hard suitcase. Even though it's a hard suitcase, it's not rigid. I can fit so much. Love the built in laundry bag, compression and compartments.

    Feedback

    The mesh is starting to rip a bit and I wish it was a bit stronger.

  • Amazing quietly and brand. an Aesthetic for travel and great quality. The brand truly cares about their customers

  • I have a bunch of Away luggage, the large, medium and the small carry on. All in different colors too. I LOVE them. So light, the wheels are amazing. I love their products.

  • I have 5 different Away bags and they are the only suitcase I will ever buy and recommend. The customer service it always top tier and I love the lifetime guarantee.

  • The life-time warranty, quality of product, and customer service compelled me to purchase a black Away carry-on bag (with pocket), and I don't regret it. The branding is good too, but I wouldn't have kept the suitcase if it wasn't worth the price. I've traveled with it for at least 3 years and it's in great shape. It was also worth it for me to get the suitcase with the pocket - sometimes for my laptop and sometimes just for extra storage, even though it makes it look less streamlined than I prefer. I don't really use the included battery like I thought I would, just a hassle to charge it.

  • Can you love luggage? Yes! Away has made it easy to travel in style and function. The bigger carry on is perfect for the over packer who doesn’t want to check a bag. I can fit two weeks worth of clothes AND shoes into my carry on and still have room for hair tools. The accessories such as the laundry bag, universal plugs, and divider make travel that much easier. The exterior of the piece is durable and easily cleaned if it gets scuffed in the overheard bins. Just take a magic eraser and it looks brand new. The lifetime warranty is a huge benefit with the Away pieces especially with the way bags are handled by airlines. The return process is seamless and their customer support truly cares and works to manage issues. Don’t go away without Away!

  • Obsessed with Away, the best, sturdiest, suitcase I've ever used. The perfect carry on size that fits on every airline.

    Feedback

    If there was any way to make this scratch proof that would be awesome

  • I have used my Large (plastic) Away bag for the past 7 months and I travel cross country on average twice a month. I pack it to 50 lbs and max volume nearly every time and it has held up perfectly so far.

    Feedback

    The handle is wobbly when fully extended. It doesn't seem sturdy when a duffle is placed on top of the roller bag and the duffle puts pressure on the base of the handle. The handle could be reinforced better.

  • Awesome suitcase! Ultra-durable and stylish. Great customer service!

    Feedback

    I have two pink suitcases and they get dirty so fast. Wish I didn’t have to clean my suitcase every time I check a bag but that is the reality of having a light colored suitcase!

  • Love love love my away suitcase! Has been my go to for the past four years. I travel a lot and love the storage, ease, size and durability!

  • Sleek, light and reliable. Great customer service: a wheel locked and they immediately sent me a replacement with instructions on how to fix it myself.

  • LOVE THE BRAND. Great quality, cool features. sleek design. Right price. I went for one piece and keep buying more!