Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • My Away bags has been with me from CALI to DETROIT to NY to LOUISIANA to NASHVILLE, ATLANTA, WATAR, and CAPE TOWN. It is so distinct, practical, and beautiful. The company’s lifetime guarantee also communicates the value they have for the traveler and her experience.

  • I’ve always enjoyed traveling with my Away luggage. I do wish it had a built in scale like beis but otherwise has been great!

  • Durable and stylish! I have the green medium bag and have taken it across the world with me! It's great for a week-long vacation or a long trip if you pack efficiently!

  • It is very durable and good for traveling any were

    Invested in Away
  • Great but definitely break. Love the lifetime warranty though!

  • I do love this and reach for it all the time, it's hardy enough to be dragged around on NYC sidewalks and the packing support is really useful.

  • The absolute best affordable yet durable luggage. I've had mine for over 6 years and the customer service is next level. The brand stands by their lifetime warranty and will replace hardware issues free of charge with no questions asked. I'm so happy with my Away suitcases and recommend them to everyone.

  • Great quality. The wheels and handle are smooth… fits a ton you can definitely stuff them!! I got the smaller carry on and I’d definitely recommend the larger carry on but regardless the quality is fabulous.

  • I recently purchased the Away Carry-On Luggage in pink for my daughter, and I couldn't be happier with the convenience it offers. The built-in portable charger box is a game-changer, ensuring her devices stay powered up during her travels. Additionally, the luggage glides effortlessly, making it a breeze for her to maneuver through crowded airports. The stylish pink color is a bonus, and overall, it's a fantastic travel companion that I highly recommend for anyone looking for a reliable and stylish carry-on.

  • Best support, customer service & warranty. Wish they had more color options. Lightweight luggage with great features.

  • I love the sleek look and beautiful products for elevating your travel however, if you are a heavy packer, there is not much interior space compared to other luggage brands. This is perfect for a light packer or someone that takes shorter trips.

  • First and foremost, the design is not only visually appealing but also functional. The sleek and modern exterior caught my eye, and the available colour options allowed me to choose a style that suits my taste. It's a definite head-turner at the airport!

  • I purchased a carryon hardside in the color Coast. This carryon has the removable battery charger. I purchased it for pick up instore and when I got it home it was missing the battery charger. I called the store and they immediately overjoyed me a new charger. I thought the customer service was incredible. This carry one is gorgeous- I love it. It rolls beautifully. I can fit so much in it and it looks incredibly high end. My 14 and 15 year old constantly try to steal it and they are each getting their own for future travels. I’m also toying with the idea of buying a checkin sized as we often to check in 1 bag. I love AWAY, think it was worth the price and would recommend to anyone.

  • Only thing I absolutely need when I travel. Roomy, wheels smoothly, and beautiful design. Looks good and goes the distance. The ultimate travel staple.

  • I have an Away suitcase shell crack while I was flying and I was so sad about it. I didn't have the receipt because it was a gift from an ex. But when I contacted Away, they still sent me a replacement case, and set up a new account for me so if it ever happened again I could replace the case AGAIN! Talk about a good guarantee.

  • I love my Away bag so much. It fits SO much and just feels so slick to travel with. The eraser clears scratches perfectly, too!

  • Have had my current Away bag for 6+ years. Its traveled the world and is just starting to look a bit run down. Always reliable.

  • Excellent luggage. We have had one for over a 5 years and have had no issues with it. Rolls well. Battery pack is a nice feature.

  • Good luggage, design is a little bland and unappealing but that is a personal taste. The pricing is moderate, and acceptable, but honestly overpriced for what you get. I prefer the MUJI luggage more.

  • Purchased 3 sizes. I used one and it got damaged on the first trip with dents. Not as durable for the price. Ended up returning the 2 unused ones.